UNSOLVED
support assist
tried to run my support assist and it gets stuck on "scan hardware" it just says preparing then nothing happens, it ran fine last week, this is the message i get
Support Assist Client
An unexpected error occurred while running this request.
Close
SupportAssist was unable to complete the requested task at this time.
To retry, close the SupportAssist application and run the task again.
If this problem persists, click the Get Support Tab.
Support Assist Client
Version [2.2.3.2]
this has happened the last few times i tried to run it
all the other functions of support assist, when i do it manually instead of scan all, work, ie: drivers and downloads, clean files, tune performance and optimize network, only scan hardware crashes support assist
Dell-SreejithR
6 Operator
•
3399 Posts
19039
4
Posted August 15th, 2018 10:00
Thank you for your message. I apologize for the inconvenience caused. I will be glad to assist you.
Do you still get the error message as unable to complete the task?
Please uninstall Support Assist, Support Assist remediation, Support Assist Agent My Dell.
Complete all Windows updates & restart the computer.
Install Support assist from this link https://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
What is a Dell Service Tag and how do I locate it?
I have exactly same problem despite Support **bleep**'t "Remedition" having been installe 2 th June 2018.
My desk top is still under warranty s I'll be going back to John Lewis with a complaint if this doesn't get resolved!
Not at all impressed with Dell!
Dell-SreejithR
6 Operator
•
3399 Posts
11465
0
Posted September 26th, 2018 09:00
I will be glad to look into this for you.
Are you getting an error message as “unexpected error”?
What is the Support Assist application version installed?
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
What is a Dell Service Tag and how do I locate it?
Teetertotter
2 Intern
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293 Posts
3060
0
Posted March 14th, 2019 12:00
@Demani-1 There shouldn't be any need to update drivers, if system is running perfectly. Long story short.
So, did you go back and uninstall and re-install Support Assist.
TheKug
1 Rookie
•
9 Posts
19234
1
Posted July 29th, 2018 14:00
I have the same issue! Does anyone have a fix for this problem?