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5409
April 10th, 2020 19:00
Unable to Re-Install, Remove, or Modify Touchpad
System: Windows 8.1
Laptop: Dell Inspiron 14-3452
Problem: unable to reinstall, remove, or modify touchpad settings
State before problem occured: Everything worked just fine, no problem at all, dell touchpad settings is available in mouse settings
When problem start to show: I rarely shutdown or restart my laptop, most of the time I leave my laptop in sleep or hibernate state. But one day, I restarted my laptop, after that restart the touchpad is f**ked
current touchpad situation: able to move cursor, right click, and left click, but no multitouch, no slider.
current driver installed: invisible (cannot be found in devices list, cannot be found in program and features, cannot be found using windows install and uninstall dialogue, cannot be found by iobit uninstaller, also not found in mouse settings via control panel)
reinstall status: failed to reinstall/upgrade (error: no need to install Synaptics pointing devices drivers)
nyc10036
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April 11th, 2020 06:00
I suspect you did something else you are not telling us.
Try connecting to internet and do a complete Windows updates.
quenyan
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April 11th, 2020 19:00
My system is up to date, I always update windows, today I got 1 new update, just 1. and it's a windows defender update, kb2267602, which is a security update, nothing do with the touchpad.
I did not do anything to my laptop since the install of windows 8.1, except some tweaks that make the laptop faster, and that was carefully did using guide, only disabling some unused windows services. HERE
The closest thing to the touchpad maybe the Unifying software which I uninstalled because I don't have any logitech devices, so I thought it's pointless to have it on my laptop. that's all, i don't hide anything.
nyc10036
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April 11th, 2020 20:00
Try re-installing the Intell chipset driver and then https://dl.dell.com/FOLDER05237243M/4/Dell-Touchpad-Driver_9NNK9_WIN_19.2.17.70_A11.EXE again
.
quenyan
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April 11th, 2020 20:00
Did it, after succesfully reinstalling intel chipset driver, I tried the touchpad driver, and it gives the same error.
nyc10036
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April 12th, 2020 07:00
No more ideas.
Maybe it doesn't have the capability that you want.
.
quenyan
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April 12th, 2020 19:00
it does before, check the main post again, i updated the information.
quenyan
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April 12th, 2020 20:00
at this point, I think the only solution is to uninstall the driver from the registry. or does anyone know about the product ID of dell touchpad driver? so I can uninstall it through windows install and uninstall troubleshooter.
saidouvitch
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August 24th, 2020 05:00
Hi, I have the same problem
I wonder if you have found any solution !!!
quenyan
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August 24th, 2020 22:00
I don't use Windows anymore and my Dell is never been this healthier. I installed Zorin Lite on my Dell, and it fits like perfectly. I tried many many Linux distros before Zorin, and nothing beats Zorin. In term of speed, stability, and simplicity with modesty. I had zero problem replated to hardware ever since, if you are interested with Zorin, you can visit the web. There are 2 version of Zorin, Lite and regular one. Lite is free and lightweight(good for regular working laptop, not for gaming), and the other one is not free, but you get a perfect OS with a very cheap price for that if you have a good machine on hand. Zorin is based on Ubuntu, but better.
If you insist using Windows then sorry, I can't help you, maybe purchasing Windows 10 might fix the problem, I mean the team of Microsoft might help you with that problem. But who knows.
sadaughtry
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October 16th, 2025 23:28
I'm having the same issue with an Inspiron 17 7000. After replacing my keyboard, I had issues with my touchpad. I deleted the touchpad driver with the intent of intent of reinstalling the touchpad. This was advised. I've checked and re-checked the connection of the touchpad, I've updated (Windows Updates) numerous times, I've been to the Dell website looking for the touchpad driver but the Dell website points me back to the Windows Update. Why can't I get a touchpad driver from the Dell website FRUSTRATING!!! I've been working on this for over a year. Back in the the day, I would simply re-install the driver.