Boot mirror is critical

Question

Looks like i have an issue with boot drive(s) in my 108NL node.

10-4-2013 10-53-02 AM.png

What do i need to do ? Will the box call-home and open an SR (supportIQ is enabled) or do i have to call EMC ? What it's involved in replacing the failed drive ?

Thank you

Peter_Sero · Accepted Answer

Such things I usually inquire via

https://support.emc.com/servicecenter/liveChat/

The docs alone

https://support.emc.com/docu44208_Replace-a-Boot-Drive-in-a-108NL-Node.pdf

wouldn't help without a new drive in your hands...

-- Peter

dynamox · Answer

Thanks Peter, this is what i got. EMC folks ..should this automatically generate a ticket via email-home ? Something that should be monitored and alerted to EMC automatically.

# gmirror status

Name Status Components

mirror/root1 DEGRADED ad2p4

mirror/var-crash COMPLETE ad3p9

mirror/mfg COMPLETE ad3p8

ad2p9

mirror/journal-backup COMPLETE ad3p7

ad2p7

mirror/var1 DEGRADED ad2p6

mirror/var0 DEGRADED ad2p5

mirror/root0 DEGRADED ad2p3

dynamox · Answer

SR was created last night,  i should have checked prior. Thank you

Peter_Sero · Answer

Alerts have been created, which is good. First, check the numerical alert type:

isilon-1# isi alert show 8.34554

ID: 8.34554

Type: 400100004

...

This example has type 400100004 (different -- not your mirror issue.)

Next, review the notification rules:

isilon-1# isi alert notifications ls

NAME TYPE RECIPIENTS DESCRIPTION

Isilon support email smtp 1 9 categories, 19 event types

SupportIQ supportiq 1 9 categories, 1 event types

site-itsupport smtp 1 9 categories, 152 event types

Here, two rules reach out to EMC/isilon, "Isilon support email" and "SupportIQ".

Finally check wether the notification rules cover the specific alert type:

isilon-1# isi alert notifications ls -n'Isilon support email' | grep 400100004

C SW_JOBENG_JOB_FAILED (400100004)

isilon-1# isi alert notifications ls -n'SupportIQ' | grep 400100004

(empty output)

This means, in the example, alert type 400100004 is configured to be sent out as C=Critical via

e-mail/smtp due to the first rule; but not due to the built-in SupportIQ rule!

Note: You can check the configured alerts for e-mail notif. rules in the WebGUI,

but not for the SupportIQ rule. The latter can be inspected only on the CLI.

Of course, the cluster e-mail config should actually work for

sending out mails to EMC...

It's a long chain after all:

HW/SW issue -> raise alert -> trigger notif. -> send smtp mail -> EMC receives -> generate SR (or not, depends on alert type/severity) -> cluster admin gets notified

I would double-check directly with EMC support for the SR.

-- Peter

Isilon

Boot mirror is critical

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