Events and Alert - Send Test Alert not working

Question

Hi,

I'm running OneFS 8.0.0.3. I configured an Alert Channel with the SMTP settings, etc. Then I configured an Alert and selected all the Event Group Categories.

When I click the Send Test Alert button, I thought I would be receiving and email but I'm not.

In the Events tab I see the Test Event, but in the details I see that there's No Value in the Alert Channels...

How can I test that my SMTP configuration is working if the Send Test Alert doesn't work?

Any help would be appreciated.

Thanks,

Phil

Peter_Sero · Accepted Answer

check /var/log/messages for entries about smtp, for example

isi-1# grep smtp /var/log/messages

2017-05-22T21:40:54Z <1.4> isi-1 isi_celog_alerting: Unable to send to [u'p*******@gmail.com'] through 'alt4.gmail-smtp-in.l.google.com.': [Errno 65] No route to host

In this case, the network for my virtual/simulator Isilon node has not been set up to connect to the internet.

Other possible errors that could show up include smp authentification or other delivery problems.

a good read is

CELOG v2.0 Episode 1 – Background

plus the three blog posts linked at the the end (including a how-to for e-mail alerts).

hth

-- Peter

phil_9 · Answer

Thanks for the information Peter. We were able to find what the issue was. We have firewalls between our Isilon and our mail server, looks like not all the ports were open. Thanks again!

Stuart henderson · Answer

Do you have the procedure to setup alerts in OneFS 8.0.0.3

SKT2 · Answer

email or SNMP traps?

jessieobioma · Answer

Please provide both procedures for OneFS 8.0.0.6. I can not receive alerts after SNMP and SMTP configurations. I also suspect that my network cabling is probably the problem but have tried different ports and it still doesn't resolve the problem. What is the proper way to connect the cluster to a network. Thanks

DELL-Sam L · Answer

Hello jessieobioma,

Here is a link to the Web Administration Guide which explains how to configure SMTP & SNMP.

https://dell.to/38uOXtB

Here is also a link to OneFS 8.0.1 Documentation - Isilon Info Hub. https://dell.to/3ljvzDv

jessieobioma · Answer

Thank you for responding to my question. I will go through the link you have provided carefully. Warm regards.

Isilon

Events and Alert - Send Test Alert not working

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