Insight IQ 4.0 linux install issues

Question

I downloaded and installed 'install-insightiq-4.0.0.0049.sh' but insightIQ is unable to run properly. I populated /etc/isilon/insightiq.ini with the needed info and made sure that cache_dir exists and is writable. OS: RHEL 6.8 Logs: /var/log/insightiq_stdio.log Traceback (most recent call last):  File '/usr/share/isilon/bin/paster', line 11, in     load_entry_point('PasteScript==1.7.3', 'console_scripts', 'paster')()  File '/usr/share/isilon/lib/python2.6/site-packages/PasteScript-1.7.3-py2.6.egg/paste/script/command.py', line 84, in run     invoke(command, command_name, options, args[1:])  File '/usr/share/isilon/lib/python2.6/site-packages/PasteScript-1.7.3-py2.6.egg/paste/script/command.py', line 123, in invoke     exit_code = runner.run(args)  File '/usr/share/isilon/lib/python2.6/site-packages/PasteScript-1.7.3-py2.6.egg/paste/script/command.py', line 218, in run     result = self.command()  File '/usr/share/isilon/lib/python2.6/site-packages/PasteScript-1.7.3-py2.6.egg/paste/script/serve.py', line 276, in command     relative_to=base, global_conf=vars)  File '/usr/share/isilon/lib/python2.6/site-packages/PasteScript-1.7.3-py2.6.egg/paste/script/serve.py', line 313, in loadapp     **kw)  File '/usr/share/isilon/lib/python2.6/site-packages/PasteDeploy-1.3.3-py2.6.egg/paste/deploy/loadwsgi.py', line 204, in loadapp     return loadobj(APP, uri, name=name, **kw)  File '/usr/share/isilon/lib/python2.6/site-packages/PasteDeploy-1.3.3-py2.6.egg/paste/deploy/loadwsgi.py', line 225, in loadobj     return context.create()  File '/usr/share/isilon/lib/python2.6/site-packages/PasteDeploy-1.3.3-py2.6.egg/paste/deploy/loadwsgi.py', line 625, in create     return self.object_type.invoke(self)  File '/usr/share/isilon/lib/python2.6/site-packages/PasteDeploy-1.3.3-py2.6.egg/paste/deploy/loadwsgi.py', line 110, in invoke     return fix_call(context.object, context.global_conf, **context.local_conf)  File '/usr/share/isilon/lib/python2.6/site-packages/PasteDeploy-1.3.3-py2.6.egg/paste/deploy/util/fixtypeerror.py', line 57, in fix_call     val = callable(*args, **kw)  File '/usr/share/isilon/lib/python2.6/site-packages/insightiq/config/middleware.py', line 68, in make_app     config = load_environment(global_conf, app_conf)  File '/usr/share/isilon/lib/python2.6/site-packages/insightiq/config/environment.py', line 54, in load_environment     module_directory=os.path.join(app_conf['cache_dir'], 'templates'), KeyError: 'cache_dir' Any ideas? thanks

RobChang-Isilon · Accepted Answer

Hi gratchie,

I'll be glad to help.

Your timing is impeccable, as EMC has just released a MR update of InsightIQ. See if you can download this new build:

InsightIQ 4.0.1 is available as of Wednesday, 5/18, as a General Availability release. The release is available on Support Zone effective immediately.

In the meantime, I think a while ago I ran into a similar issue as you did. It turned out that I didn't run the self-installation .sh file with sudo. Could you verify?

Thanks.

gratchie · Answer

Upgrade to 4.0.1 fixed the issue. thanks!

Peter_Sero · Answer

Rob

the 4.0.1 release notes do not list any fixes, only a single change (dropping VAMI support). The list of know issues hasn't changed (modulo VAMI) -- what are we missing here? Btw, the InsightIQ Info Hub deserves an update, too.

Cheers

-- Peter

RobChang-Isilon · Answer

Thanks, Peter.

I've contacted the team that updates the InfoHub spaces.

Regarding v4.0.1, as far as I know, the fixes are very minor. Personally I filed 3 tiny bugs against v4.0.0 (x-axis time don't display properly; CSV export time range row doesn't display properly; iiq_data_export for FSA fails when using directory filters). Other than those minor fixes, I'm not aware of anything major.

RobChang-Isilon · Answer

Hi Yan, I got confirmation that the defect you referenced is definitely fixed in v4.0.1.  We'll triage and see if an update to the release notes is needed.  Thanks for bringing this up!

Yan_Faubert · Answer

This error was hitting a number of customers in IIQ 4.0.0 (it would halt monitoring so pretty important issue):

'utf8' codec can't decode byte 0xc1 in position 73268: invalid start byte

I was told that 4.0.1 fixes this issue but can't confirm with the existing release notes.

Peter_Sero · Answer

Rob and Yan, thanks!

Isilon

Insight IQ 4.0 linux install issues

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