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July 6th, 2026 07:26
Unable to download PowerScale OneFS Simulator – "Missing user information"
Hello Dell Team,
I have created and verified my Dell account and signed in successfully.
I can access the PowerScale OneFS Simulator Installation Guide, but I cannot download the OneFS Simulator. When I use the download link, I receive the error:
"Missing user information"
Could you please enable the required entitlement for my account or let me know what additional information is required to access the PowerScale OneFS Simulator for learning and lab purposes?
Thank you.
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DELL-Josh Cr
Community Manager
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July 6th, 2026 13:29
I sent you an email with a download method.
ajoseph1
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July 17th, 2026 01:06
Hi, I have the same issue. I can't download the PowerScale OneFS Simulator packages.
DELL-Sam L
Community Manager
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July 17th, 2026 13:13
Hello ajoseph1,
I have sent you the link to your email on file.
NXNick
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July 21st, 2026 17:58
Hello,
Could I get the link as well? Is there an actual official "Request Access" post for this or most just create a new topic for it?
DELL-Sam L
Community Manager
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34.4K Points
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July 21st, 2026 19:26
Hello NXNick,
I sent you the link to your email on file.
nitreddy
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1 Message
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July 29th, 2026 13:55
Hi, I'm in the same boat... I can't download the PowerScale OneFS Simulator packages.
DELL-Sam L
Community Manager
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34.4K Points
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July 29th, 2026 14:57
Hello nitreddy,
I sent you the link to your email on file.