Unsolved
This post is more than 5 years old
9 Posts
0
13684
Cheap quality of Keyboard Panel (space in between keys) of Inspiron15R N5110
Hello,
Last week I bought Dell Inspiron 15R N5110 model with high config. Service Tag<ADMIN NOTE:Service tag removed per privacy policy>
Whenevr I type anything, even pressing keys softly, the keyboard panel (the metal/plastic sheet in between key) also starts moving in and out.
This really looks very bad. I really dont believe that Dell can design the keyboard panel in such a way that, even it should move along with each key press.
With this complaint I 1st submitted email request @ Dell site on 22-08-2011 14:15:23 email reference is MWD (KMM17040227I23241L0KM)
Thne I again called Dell technical support on Wed, Aug 24, 2011 at 10:49 AM and even I email the service agent on Thu, Aug 25, 2011 at 10:40 AM with Dell case #: 840639265.
Then the customer agent replied on Aug 25, 2011 at 12:06 PM saying he will revert back on the issue. But he never replied.
Again I submitted request @ unresolved complaints at Dell website on Mon, Aug 29, 2011 at 3:09 PM with ref Case ID: 5294548 (OutstandingIssue) #AutoReply# (KMM17090857I23241L0KM)
But till date I have not received any resolution from Dell. I always believed that Dell is master at cusstomer service but this time I have been very dissatisfied with the way the requests are processed, and I hope to gain some resolution on my case. I've been an avid Dell user for years and I do hope that I can continue to put faith in Dell andits support. This has been an unfortunate and frustrating experience, and I'dlike to resolve it before I can commit to making further purchases from Dell.
Can any one here address the issue? Please note that system is not even 2 weeks old !!!!!!!
Thank you for reading my complaint.
nckhammond
56 Posts
0
August 31st, 2011 18:00
how does it move? up and down? my 15r has the same cheap keyboard, ive taken it apart for upgrades a few times thou. it has clips that push (almost hidden) at the very top. check to see if the keyboard plate is underneath all of them. my keyboard does flex quit a bit, but it doesnt actally move in any direction.
Sachin.gokhale
9 Posts
0
August 31st, 2011 19:00
Yes. It always move up and down! Yes I have already checked it keenly. This keyboard plate/pannel is already underneath all the clips. This is really not acceptable. Have you seen any branded laptop with such cheap quality keyboard. i fully understand that there could be an error while building the laptop. But at least Support system should be proactive enough to take care of this. But here no one is really concerned?? and it is note worthy that I have opted for 3 years complete cover warranty.
But believe me thing were not like this before soem years. I always got best support for my Optiflex desktop. Thats why I again bought Dell Laptop, But this time I am really not pleased about the Dell Support System.
Sachin.gokhale
9 Posts
0
September 1st, 2011 22:00
Can any one from Dell reply on this????
Sachin.gokhale
9 Posts
0
September 6th, 2011 08:00
Can any one from Dell reply on this????
Sachin.gokhale
9 Posts
0
September 6th, 2011 20:00
Can any one from Dell reply on this????
hello_ann
1 Message
0
December 8th, 2011 20:00
w_kavi
1 Message
0
March 8th, 2012 07:00
Hi Sachin,
I got a laptop from work and it has the same issues. The keyboard flexes inwards when typing. Worst is that mine drives me crazy. The worst thing is when i am typing, I have the following issues:
1) Another letter or character might appear
2) Cursor will jump randomly anywhere in the text
3) Change line automatically
I have complained individually to Dell. But have not got a response yet. Will most probably return it to the retailer. It is not fit for purpose.
Mine is 2 weeks old as well.
So far all i can say is Dell=Hell.
Hope someone from customer service is listening to this.
ckhown
2 Posts
0
April 17th, 2012 16:00
i agreed, i also use newly board n5110 by my company, the keyboard look-like unscrew type, when u typing, the all keyboard u can feel is moving down and up when you are typing, and also got chik chik sound. when i see youtube on dismantle 15r, it's very simple to remove keyboard, it's look no screw at all.... you can see how easy to remove the keyboard .. i thing dell need to improve... or may be 15r is a big keyboard.... my colic purchase 14r same model, it's no facing this problem .... may be there's no extra numberic keypad