This post is more than 5 years old
2 Posts
0
1844
Dell Inspirion 7559 headset problem
Hi.
I have an Inspirion 7559, only with a combined jack audio port. I would like to use my headset, which has 2 jack (speakers, and microphone) so I just bought an adapter like this. When I connect it, and set in Dell Audio as a "headset (with microphone)" the speakers works, but barely: only the right speaker has sound, so I have to move the jack a bit out to work fine. Furthermore, the microphone doesn't work at all, when I checking the input sound (in Teamspeak, or Steam) it only gives loud strange - static noise.
I have checked the windows audio options, there is only one recording tool which is the Realtek High Definiton Audio, but when I disconnect my headset from my computer, it is still there.
The headset and the adapter cable works fine with other computers. What can be the problem?
Jim Coates
4 Operator
4 Operator
•
13.6K Posts
0
October 6th, 2016 19:00
Hello. We have gotten a lot of reports about the adapters not working with Dell laptops. I don't know why it works with other laptops but not Dell.
Another option is to use a usb audio jack. It is a separate audio system that runs off the Windows native usb audio driver. These things are pretty inexpensive at Amazon and other retailers.
Feherfy
2 Posts
0
October 7th, 2016 03:00
Well, thanks for your reply.
Now, I'm a little bit disappointed. The laptop works fine, and get what I paid for, except the Dell Audio which is a disaster. That's a hard compromised for my money.
I have this problem, I can deal with it and get another adapter. Furthermore it often happens, when I connect an other display (for example a TV, with HDMI) the Dell Audio can't recognize the device and switch automatically where to play the sound.
All in all, I bought Dell because I wanted quality, but it has it's own ridiculous bugs like other cheaper brands.