Dell Inspiron 15 7000 is turning off and restarting after BIOS update

Hi Winleng,

It is better to rollback to BIOS 1.1.0 as it is working fine for most of them till dell update on new BIOS

@Dell Team:kindly treat this as a high priority

Is it only me who does not have the option to rollback to bios 1.4, stuck in 1.4 with downgrade block?

One interesting thing is none of Dell engineers or support team members read and answer this topic.

Hi mbb19

KoRnTuNeS offer a possible downgrade solution on page 10:

In another forum someone found BIOS downgrade method for BIOS 1.4.0 versions. I'm telling you step by step;

• First you shut down the computer completely.
• Then, while the computer is turned off, hold down the left Ctrl + Esc keys and connect the charging cable to the computer. The computer will start up automatically.
• We continue to hold down Ctrl + Esc until the BIOS Recovery window appears.
• After the BIOS Recovery window arrives, select "Rollback" and continue, the BIOS will be downgraded after the computer restarts itself.
• After this, you can now install BIOS 1.1.0. Now your automatic shutdown problem will be resolved.

Do not update your BIOS to versions above 1.1.0 until Dell engineers solve this automatic shutdown problem.

Also,

Dell Justin is reading and posted updates on pages 5 - 9. Here is one of them listed below:

Issue still exists in 1.4 BIOSversion ... I see 1.1 is working fine. It's 2018 still waiting for the fix.

@winlenq

the also asked me factory reset my laptop...

When I follow these steps, on my BIOS recovery window there is no rollback option. Even Dell support team could not manage. Now they advice me to wait for a bios update or motherboard replacement.  This menu is different for me with just two options. Recover and Reset and either way does not change anything. Thanks anyway. Dell should offer a better version of BIOS instead of suggesting a downgrade.

Hello! I have the same problem as you guys. My laptop is 1 month old( dell inspiron 7567) and on 22 or 23 December when I was using facebook video call, it began restarting. Next it restarted after 2 days when watching a movie on VLC player. since than it restarted 4 times in total, every time when it was on battery. I read this post and tried to install BIOS 1.1.0, but when I click install it says: your system exceeds the maximum operating system version supported by this update package. I have windows 10, and 1.2.0 BIOS version. I downloaded the 1.1.0 Bios update from here: www.dell.com/.../DriversDetails . Can someone help me, please?

In the Bios, under Maintenance, there is a Option for Bios Downgrade..  Do you have that checked?

While in the Bios, look around for other setting which might look relevant.  If you see something interesting, let us know.

The BIOS does have a function of flashing the BIOS, which suggests that it's possible to get hold of the BIOS in a form that can be applied directly from the BIOS, rather than going through a Windows executable (how would Linux users upgrade their BIOS, otherwise?). Also, I did notice that there seemed to be files accessible to the BIOS that may include a file for recovering the previous version of the BIOS (I think it was called BIOS_PRE.RCV, or something, found by looking around in the BIOS flash function for a BIOS flash file). I wouldn't have any idea about using that recovery file, so you'd have to contact Dell for that.

Can we get a confirmation from DELL that they are working on the fix and possible timeline on when it 'll be available? Even after 100+ users reporting the issue in November DELL went ahead and released 1.4  version which is useless.

@Dracarys_G,

Dell is currently not working towards a fix regarding the shut down concern. Dell is investigating it however by trying to get the shutdown to happen consistently in-house. So far I have been able to replicate the shutdown here on a test system but the shut down behavior is not consistent. My test unit shut down twice on Tuesday last week and has not shut down since ( no Windows updates were applied ). In order for Dell to resolve an issue we have to be able to consistently replicate any one symptom.

I am engaged with Dell's engineering team in order to report the data that I have so far but there is no promise of any results from that just yet.

So far I have been able to replicate the shutdown here on a test system but the shut down behavior is not consistent

Justin, getting folks in this thread to list their 7567 configuration is like pulling teeth, could you describe the configuration of your test system?  Even the time the systems were manufactured/purchased could be involved if some bad components made it into the production line.

Mine, which does not seem to exhibit the problem, is below.

Processor  i7  (7700HQ)

Memory   16 GB

Resolution  4K

Drive Configuration  One real Samsung 960 Pro NVMe drive and second SSD.  SATA controller on AHCI.

Wi-Fi adapter    Killer Wireless 1535

Unit received in March 2017

Thanks..

@DELL-Justin C I agree @saltgrass. This issue seems to be consistant with 2017 machines. I read many users brought the system just few months back. I recieved my unit in Aug 2017 and problem started around oct end. Also let us know if you need any information from us. For us the issue is consistent.