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820791

October 18th, 2013 00:00

Inspiron 15R SE 7520 video card not working after Windows 8.1 update

The internal graphics are Intel HD 4000 and the graphics card is a Radeon HD 7730M. After updating to Windows 8.1 almost everything worked, except it only uses the on-board Intel graphics. Now the resolution isn't right and parts of the Windows interface look rather poor in comparison.

What I've tried:

  • Uninstalling the video card drivers
  • Re-installing the Dell drivers for the video card
  • Installing the latest beta drivers directly from the AMD website
  • Disabling the on-board Intel graphics
  • Uninstalling the on-board Intel graphics

So now what?

9 Posts

October 18th, 2013 22:00

Phoenix, did u use the Beta driver for AMD?

http://www2.ati.com/drivers/beta/amd_catalyst_13.11_mobility_betav1.exe

this one?

4 Posts

October 18th, 2013 22:00

4 Posts

October 18th, 2013 23:00

AMD driver version : 13.152.0.0.

October 18th, 2013 23:00

This afternoon I actually got mine working in the same way. My only difference is my 7730m driver is 13.152.1.1000

12 Posts

October 18th, 2013 23:00

So Windows Update downloaded the Intel graphics driver, and you downloaded the AMD one from their site? Also, have you had any black screens? 

4 Posts

October 18th, 2013 23:00

I got v 10.18.10.3316 through windows update (optional update). And tried both the beta and stable AMD drivers. Still nothing.

Thanks any way.

9 Posts

October 18th, 2013 23:00

So, the version of the intel(R) Graphics HD 4000 is 10.18.10.3316.

Can u check the version of the AMD radeon 7730M now?

9 Posts

October 18th, 2013 23:00

I tried this and its still not working. The AMD installation package just dont work.

7 Posts

October 19th, 2013 03:00

Wow that is really hidden, nice find! Would have been great if they'd actually added it to the Inspiron 15R 5720 SE drivers page. For the specific driver pages:

AMD: http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/inspiron-15r-se-7520?driverId=9NNDW

Intel: http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/inspiron-15r-se-7520?driverId=KK6CK

1 Message

October 19th, 2013 05:00

Worked for me too, although I had to install the hd4000 driver from devices/update driver/browse driver location (running setup returned a 'this driver is not compatible with your configuration' message). After rebooting and installing the catalyst driver (also from the linked page) I got it all working again... for now (hopefully at least until Windows 8.1.01b :)

Oh and before installing I did start in safe mode and remove video drivers with Driver fusion.

I agree hiding the link is a bit weird... but then again, Dell support is quite <ADMIN NOTE: Substitute character removed as per TOU>.

31 Posts

October 19th, 2013 07:00

....Huh? 

I have a Inspiron 15R 5520, tried my page. Got "'this driver is not compatible with your configuration'" message. What did you do?

Here's my log:

[10/19/13 14:09:07] Update Package Execution Started
[10/19/13 14:09:07] Original command line: "C:\Users\Anthony o' brien\Downloads\Video_Driver_VPDFR_WN_9.17.10.2843_A03.EXE" 
[10/19/13 14:09:07] DUP Framework EXE Version: 3.0.93.1
[10/19/13 14:09:07] DUP Release: VPDFRX01-00
[10/19/13 14:09:07] Intializing framework...
[10/19/13 14:09:15] logo.png
[10/19/13 14:13:42] User Command: attended
[10/19/13 14:13:42] DUP Capabilities Value: 8388607 (0x7FFFFF)
[10/19/13 14:13:42] DUP Vendor Software Version: 9.17.10.2843
[10/19/13 14:13:42] Local System/Model Compatible with this Package? Yes
[10/19/13 14:13:42] Local System OS Version: 6.2.0.0
[10/19/13 14:13:42] OS Compatible with this Package? Yes
[10/19/13 14:13:42] Local System OS Language: EN
[10/19/13 14:13:42] Language Compatible with this Package? Yes
[10/19/13 14:14:46] Identified Behavior : attended
[10/19/13 14:14:46] Temporary payload log file name: C:\ProgramData\dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\DUPC14D.tmp
[10/19/13 14:14:46] Translated Command Line : setup.exe /report "C:\ProgramData\dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\DUPC14D.tmp"
[10/19/13 14:14:46] Path : C:\ProgramData\dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03
[10/19/13 14:14:46] Identified Behavior : attended
[10/19/13 14:20:31] Append Vendor Software Log: C:\ProgramData\dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\DUPC14D.tmp
[10/19/13 14:20:31]
--- Start of Vendor Software Log ---
[10/19/13 14:20:31] Unicode payload log file detected.
[10/19/13 14:20:31] >>> 10/19/2013 14:14:55:155
[Install Configuration]
  Installer Version: 1.4.54.0
  Compile date = Thu Apr 19 15:38:46 2012
  OS command line = "C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Setup.exe" /report "C:\ProgramData\dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\DUPC14D.tmp"
  Effective command line = /report "C:\ProgramData\dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\DUPC14D.tmp"
  Windows Version = Windows 8
  Platform = 64 bit
  Core Version = 3.0.1 (IIF2++)
  System up time = 295166 sec
  Source: C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03
[Languages]
  0401 - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\ar-SA\setup.exe.mui
  0405 - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\cs-CZ\setup.exe.mui
  0406 - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\da-DK\setup.exe.mui
  0407 - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\de-DE\setup.exe.mui
  0408 - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\el-GR\setup.exe.mui
  0409 - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\en-US\setup.exe.mui
  0C0A - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\es-ES\setup.exe.mui
  040B - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\fi-FI\setup.exe.mui
  040C - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\fr-FR\setup.exe.mui
  040D - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\he-IL\setup.exe.mui
  041A - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\hr-HR\setup.exe.mui
  040E - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\hu-HU\setup.exe.mui
  0410 - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\it-IT\setup.exe.mui
  0411 - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\ja-JP\setup.exe.mui
  0412 - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\ko-KR\setup.exe.mui
  0414 - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\nb-NO\setup.exe.mui
  0413 - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\nl-NL\setup.exe.mui
  0415 - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\pl-PL\setup.exe.mui
  0416 - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\pt-BR\setup.exe.mui
  0816 - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\pt-PT\setup.exe.mui
  0418 - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\ro-RO\setup.exe.mui
  0419 - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\ru-RU\setup.exe.mui
  041B - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\sk-SK\setup.exe.mui
  0424 - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\sl-SI\setup.exe.mui
  041D - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\sv-SE\setup.exe.mui
  041E - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\th-TH\setup.exe.mui
  041F - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\tr-TR\setup.exe.mui
  0804 - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\zh-CN\setup.exe.mui
  0404 - C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Lang\zh-TW\setup.exe.mui
  User default LangID: 0x1809
  User default UI language: 0x409
  Loaded language 0409
[Checking requirements]
  Checking for admin rights
  Admin rights OK
  Checking OS
  OS check OK
  Checking .NET configuration
  Check Pass.  Found ID: 8 , Min ID: 4
  .NET check OK
[Scanning drivers]
  Scanning drivers
  Found INF = C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\DisplayAudio\IntcDAud.inf
  Found INF = C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Graphics\kit47658.inf
  [INF Info]
    INF = C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\DisplayAudio\IntcDAud.inf
*   Section Key not found in INF
    Date = 06/19/2012
    Version = 6.14.00.3097
    ClassGUID = {4D36E96C-E325-11CE-BFC1-08002BE10318}
    PackageInfo.Name = DAUDIO
    PackageInfo.Sequence = 0
    Manufacturer = Intel,NTAMD64.6.0,NTAMD64.6.1
    Resolved Manufacturer = Intel.NTAMD64.6.1
    Inf supports 64 bit.
    Description: Intel(R) Display Audio
    HardwareID = IntcDAudModel7,HDAUDIO\FUNC_01&VEN_8086&DEV_2805&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2805
    Description: Intel(R) Display Audio
    HardwareID = IntcDAudModel7,HDAUDIO\FUNC_01&VEN_8086&DEV_2806&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2806
    Matched HardwareID = HDAUDIO\FUNC_01&VEN_8086&DEV_2806&SUBSYS_80860101
    Installed Driver = {4d36e96c-e325-11ce-bfc1-08002be10318}\0001
    Matched HardwareID = HDAUDIO\FUNC_01&VEN_8086&DEV_2806
    Installed Driver = {4d36e96c-e325-11ce-bfc1-08002be10318}\0001
  [INF Info]
    INF = C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Graphics\kit47658.inf
*   Section Key not found in INF
    Date = 08/21/2012
    Version = 9.17.10.2843
    ClassGUID = {4D36E968-E325-11CE-BFC1-08002BE10318}
    PackageInfo.Name = Graphics
    PackageInfo.Sequence = 0
    Manufacturer = Intel.Mfg,NTamd64
    Resolved Manufacturer = Intel.Mfg.NTamd64
    Inf supports 64 bit.
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_05691028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_05691028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_05691028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_05691028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_05691028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_056D1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_056D1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_056D1028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_056D1028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_056D1028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_05971028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_05971028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_05971028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_05971028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_05971028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_05B81028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_05B81028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_05B81028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_05B81028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_05B81028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_05991028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_05991028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_05991028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_05991028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_05991028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_059A1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_059A1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_059A1028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_059A1028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_059A1028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_059C1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_059C1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_059C1028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_059C1028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_059C1028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_05BA1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_05BA1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_05BA1028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_05BA1028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_05BA1028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_059E1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_059E1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_059E1028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_059E1028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_059E1028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_059F1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_059F1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_059F1028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_059F1028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_059F1028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_059B1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_059B1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_059B1028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_059B1028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_059B1028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_05A01028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_05A01028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_05A01028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_05A01028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_05A01028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_054E1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_054E1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_054E1028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_054E1028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_054E1028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_054F1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_054F1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_054F1028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_054F1028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_054F1028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_054C1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_054C1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_054C1028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_054C1028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_054C1028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_054D1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_054D1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_054D1028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_054D1028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_054D1028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_05501028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_05501028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_05501028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_05501028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_05501028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_05511028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_05511028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_05511028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_05511028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_05511028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_05521028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_05521028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_05521028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_05521028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_05521028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_055B1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_055B1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_055B1028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_055B1028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_055B1028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_055C1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_055C1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_055C1028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_055C1028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_055C1028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_055D1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_055D1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_055D1028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_055D1028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_055D1028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_055E1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_055E1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_055E1028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_055E1028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_055E1028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_055F1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_055F1028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_055F1028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_055F1028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_055F1028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_05621028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_05621028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_05621028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_05621028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_05621028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_05631028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_05631028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_05631028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_05631028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_05631028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_05641028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_05641028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_05641028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_05641028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_05641028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_05651028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_05651028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_05651028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_05651028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_05651028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_05661028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_05661028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_05661028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_05661028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_05661028
    Description: Intel(R) HD Graphics
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_05781028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_05781028
    Description: Intel(R) HD Graphics 3000
    HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_05781028
    Description: Intel(R) HD Graphics 4000
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_05781028
    Description: Intel(R) HD Graphics
    HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_05781028
  Removed C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Graphics\kit47658.inf
  Checking 4 part DID's
  4ID check OK
* GFX HW not found; disabling HDMI driver install
  Removed INF = C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\DisplayAudio\IntcDAud.inf
!   Didn't find any INF's that match active hardware
IIF will NOT initiate reboot
Exit code = 0xA005
ResultCode = 40965
<<< 10/19/2013 14:20:31:376
[10/19/13 14:20:31]
--- End of Vendor Software Log ---
[10/19/13 14:20:31] Vendor Software Return Code: 5
[10/19/13 14:20:32] logo.png
[10/19/13 14:20:32] Name of Exit Code: DEP_HARD_ERROR
[10/19/13 14:20:32] Exit Code set to: 4 (0x4)
[10/19/13 14:20:32] Result: FAILURE
[10/19/13 14:20:34] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Video_Driver_VPDFR_WN_9.17.10.2843_A03.txt

12 Posts

October 19th, 2013 07:00

Thanks for the links. Have these drivers been pretty stable for you? Like, have you had any black screens?

4 Posts

October 19th, 2013 09:00

The problem was fixed on my Inspiron 15R ES 7520

It was a combination of drivers and windows settings

I downloaded these drivers here and installed them all

http://search.dell.com/results.aspx?c=us&l=en&s=gen&cat=sup&k=inspiron+7520&rpp=12&p=1&rf=all&nk=f&ira=False&~srd=False&ipsys=False&advsrch=False&~ck=tab

(if the link doesn't work just go to dell website, search inspiron 7520, and click on Help & support for a list of all updated drivers.)

Then I ran windows update, with an optional update for the Intel HD Graphics 4000)

But the resolution on my pc still looked strange

Luckily I found this:

http://windowsforum.com/threads/fuzzy-text-icons-after-upgrading-to-windows-8-1-solution-here.178515/

Changed everything to 100% scale and now my resolution looks fine.

I've not tested the AMD driver performance in games, I'm too scared to do so. I've already wasted 3 days on this. NO thanks to you DELL support.

9 Posts

October 19th, 2013 12:00

The problem seemed fixed to me. The screen was ok, the drivers were ok, the Catalyst Control Center seemed be working, but when i tested StarCraft 2 it was a slide show.

Im having problems with StarCraft 2, its like 3 fps, terrible. And yes, the CCC is set to run SC2 in High Performance.

Can someone help me?

2 Posts

October 19th, 2013 12:00

I was getting the sideshow in Diablo 3 as well (not even sure i was getting 1 FPS TBH), I just gave up and restored back to the default install that shipped with the laptop (i had a backup). wipped everything in the process but at least for me thats not an issue as this laptop is just a  comp i use to mess around with  

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