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MrBucklau

1 Message

11987

February 9th, 2013 16:00

My inspiron n5050 laptop keeps pasting the letter q, please help.

​Okay so my laptop keeps pasting rows of q's when I ever I go to type. You can also here a windows noise at the same time it is doing this. A couple months ago my laptop also had another problem. Where it would my the cursor by itself as I was typing. For example when if I was typing the word "about" the cursor would move and the word would be like "outab" like that moving the letters. It has stopped doing that but I don't know if it could be related to my current problem. It does this every time I go to type something it is very frustrating. Please help. Thank you.​

DELL-Chinmay S

1.8K Posts

February 11th, 2013 08:00

Hi MrBucklau,

It appears that the the 'Q' key on keyboard is stuck. You may try reseating the keyboard. You may find detailed information on reseating keyboard from link: 

ftp://ftp.dell.com/Manuals/all-products/esuprt_laptop/esuprt_inspiron_laptop/inspiron-15-intel-n5050_service%20manual_en-us.pdf

Please ensure to follow safety instructions mentioned in manual. 

In referred to cursor jumping issue, you may uninstall touchpad driver from "Device Manager" and re-install it by following the steps below:

  • Click on “Start” and right click on “Computer”.
  • Click on “Manage”.
  • Click on “Device Manager”.
  • Under “Mice and other pointing devices”, you will find the touchpad driver listed.
  • Right click on it and click on “uninstall”. (Check and make a note of the driver installed on your system and re-install the driver from the below steps accordingly).
  • Check the box to delete the software.
  • Restart your system 
  • Click on the below link: http://dell.to/QjjZDA 
  • Enter the Service Tag of your system and select the operating system.
  • Go to “Input” and click on the touchpad driver available.
  • Click on “Download File”.
  • Select “For Single File Download via Browser”.
  • Click on “Download Now”.
  • Save the touchpad driver on your desktop.
  • Once the touchpad driver is downloaded on the desktop, right click on it and select “Run as administrator”.
  • Follow the prompts on screen and restart your computer.

Once done, you may try changing the touchpad settings by clicking the touchpad icon in notification area.

Please share the findings. 

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