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September 28th, 2020 12:00
Bitlocker and password bypass
I purchased a laptop 2nd hand and when I initially checked it out there were no password or locks. When I got home and reset the computer a Bitlocker recovery Key request popped up. I was able to search how to get back to the login screen but now theres a password. I never set one up so I assume it's from the previous owner, it there a ways around this? I'm not worried about the files on the laptop so would prefer a hard factory reset but everything I've tried wont get around the password.
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nyc10036
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5.6K Posts
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September 28th, 2020 13:00
Return the laptop.
https://www.dell.com/support/article/en-us/sln298282/bitlocker-is-prompting-for-a-recovery-key-and-you-cannot-locate-the-key?lang=en
You could re-install Windows 10.
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