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JSCall

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December 30th, 2022 21:00

Dell Latitude D620 Boot problem

I HAVE A DELL LATITUDE D620 WHEN BOOTING SAYS THIS COMPUTER SYSTEM, #5ZLY6C1-595B IS PROTECTED BY A PASSWORD AUTHENTICATION SYSTEM. YOU CANNOT ACCESS THE DATA ON THIS COMPUTER WITHOUT THE CORRECT PASSWORD. PLEASE TYPE IN THE SYSTEM OR Administrator PASSWORD AND PRESS ENTER. IS THIS LOCKED BIOS OR HARD DRIVE? PLEASE HELP THANK YOU.

 BEST REGARDS,

 Jared

  • U2CAMEB4ME

    6 Operator

    6245 Posts

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    Posted December 31st, 2022 04:00

    Welcome to the Dell Community  @JSCall 

    Hope it helped.

    Best regards,

    U2

  • petermuss

    2 Intern

    162 Posts

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    Posted December 31st, 2022 01:00

    At first, pls no caps!

    If BIOS is locked do this steps:
    - reboot the machine, press F2 when DELL logo splash screen shows up and enter the correct pw.

    If HDD is locked do this steps:
    - install another HDD/SSD the the machine and (re-)-install the OS

    drop me a pm if you need further assist

    Peter

  • ejn63

    12 Elder

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    Posted December 31st, 2022 03:00

    It is a powerup/CMOS password.

    If this is a recent used purchase, contact the seller -- if they cannot or will not provide the password, return the system for a refund.  Otherwise, add the cost of a system board to the purchase price of the system.

    If you are the registered (with Dell) owner of the system, you can call for support and ask to have the system unlocked, but just one support call will cost twice what the system is worth.

     

  • ieee488

    6 Operator

    11126 Posts

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    Posted December 31st, 2022 12:00


    @JSCall wrote:
    I HAVE A DELL LATITUDE D620 WHEN BOOTING SAYS THIS COMPUTER SYSTEM, #5ZLY6C1-595B IS PROTECTED BY A PASSWORD AUTHENTICATION SYSTEM. YOU CANNOT ACCESS THE DATA ON THIS COMPUTER WITHOUT THE CORRECT PASSWORD. PLEASE TYPE IN THE SYSTEM OR Administrator PASSWORD AND PRESS ENTER. IS THIS LOCKED BIOS OR HARD DRIVE? PLEASE HELP THANK YOU.

     BEST REGARDS,

     Jared


    If you purchased it on eBay, file a return reason = Not As Described. The seller is required to send you a shipping label for you to print and use to return the laptop.

    This is a very old laptop. I have one.

  • Mnb87

    1 Rookie

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    Posted March 20th, 2025 19:16

    @पीटरमस hdd/sdd स्थापित कैसे होगा