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250
January 10th, 2023 06:00
Drivers update
Hello Sir, I am using the Windows 10 operating system, and when I install the drivers for the AMD video card from the official website and using the laptop, the blue screen appears. What is the solution?
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Mary G
6 Operator
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20.1K Posts
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January 10th, 2023 06:00
You cannot use the AMD drivers. Dell customizes all laptop drivers to work on the Dell board including AMD, Nvidia, Intel, etc. Get the correct customized drivers from your model's download page at Dell Downloads.
U2CAMEB4ME
6 Operator
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6.2K Posts
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January 10th, 2023 06:00
Welcome to the Dell Community @Abdo01140
Important Information:
Before you install this AMD package, you must install the Intel graphics driver "FIRST".
E6540 AMD Radeon HD 8790M graphics driver: [SECOND]
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=cyt1r&oscode=wt64a&productcode=latitude-e6540-laptop
E6540 Intel graphics driver: [FIRST]
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=www9y&oscode=wt64a&productcode=latitude-e6540-laptop
Best regards,
U2
Abdo01140
3 Posts
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January 10th, 2023 07:00
The drivers on Dell's website are very old, from 2015