7 Posts
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65083
LOUD Dell WD19 Dock - Taking off for flight - Please secure all passengers.
Our current corporate builds come with Dell WD19 docking stations. We upgraded to these from WD15's last year.
I had a "VIP" user complain about the noise of his docking station. Initially I thought he must be mistaken and talking about his laptop fans running loud, but no sure enough these WD19 docks come with fans that can move papers off desks, and likely take flight of its own. There is something dead wrong with the firmware on these.
This particular user is using a Precision 3541, however I have also tested with my Precision 3541 as well as a Latitude 7490. I performed a firmware upgrade:
WD19 Firmware upgrades seem to make zero improvements. I have seen a few other threads longer than 6 pages about this same issue on here, with some back and forth responses but no definite answer. I will NOT be modifying cooling settings and sabotaging performance for a Docking station issue.
This seems to be a firmware issue, and nothing about ambient temperature or the unit actually trying to cool itself. I brought the dock back to my workbench to record a video of it, which can be located here: https://gofile.io/d/RbOWrw
The reason I suspect this is a firmware issue is that the fan will go from 0 to 100 immediately back to 20 to 100 to 0 to 50 to 0 to 100 in a matter of 15 seconds. This cycle repeats approximately every 5-10 mins.
Curious to know if anyone else is having similar issues.... can't chat with Dell support like I normally do for laptops, and refuse to talk to their phone "customer service" reps
Sayed Shaker
1 Message
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April 21st, 2021 07:00
Hi, I have had the same issue with my dock. It is very fustrating as it makes me lose focus when I am doing my work.
GameRush
1 Message
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June 15th, 2021 08:00
Absolutely, the same problem. My company recommended I just remove the docking station all together and connect directly to my laptop.
stuvvy
1 Message
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July 12th, 2021 21:00
I had the same problem. Super annoyed as I bought this with my own money to create an additional hotdesk in the house.
Fortunately I used my IT brain to update the firmware.
<ADMIN NOTE: Broken link has been removed from this post by Dell>
To my surprise - it actually worked. (Could be too soon to tell but so far so good).
Stavros
Cisco-Tech1
2 Posts
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July 22nd, 2021 08:00
A docking station with a fan...... I hate these docking stations. I think they are junk and are very disruptive when on calls with their loud fan noises that suddenly spin up.
waynecierkowski
2 Posts
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August 18th, 2021 02:00
I'm having the same issue. Dock is less then a month old.
Just updated the firmware on the Dock and no change, still loud fan on the Dock.
How do I get a replacement if this one is defective?
DELL-Cares
Moderator
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25.1K Posts
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August 20th, 2021 00:00
Hi,
We are waiting for your reply to our previous private message. Feel free to contact us anytime. We are here to assist you.
Geoffrey
mrbane
1 Message
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August 20th, 2021 08:00
I have the same issue I also updated to the latest firmware but issue still persists
Please help
Choikj
1 Message
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August 24th, 2021 09:00
Hello, I have the same problem with my docking station and have been on the phone with customer care this morning - getting transferred, put on hold, getting nowhere. Please help! My docking station is under warranty. Thanks.
Ltj37
1 Message
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September 7th, 2021 11:00
Add me to your list. I have the exact same problem on a WD19 about 1 month old. It goes from 0-100 in seconds and and repeats at random intervals. It has to be defective - no way it's normal behavior. I'll have to get an RMA I guess. @DELL-Cares
JohnnyG333
1 Message
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September 28th, 2021 05:00
I work IT for a police department and have deployed dozens of these docks with the same laptops. Only 1 has this issue and when I call in a warranty claim they tell me to update the firmware. I've done so and the fan still blasts most of the day or shuts off. The customer care rep said if it is working then I cannot get a replacement. Any time I have a warranty claim I'm made to jump through hoops but even the hoops aren't working in this instance. Can you assist me? I just want an even swap.
Update October 15, 2021 = A DELL-Cares agent setup service. DELL-Cares
(edited)
Sguerra1
1 Message
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September 28th, 2021 08:00
I also have the same problem. I tried updating firmware, but nothing seems to help.
DELL-Chris M
Community Manager
Community Manager
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54.3K Posts
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October 4th, 2021 10:00
How to Use and Troubleshoot Dell Thunderbolt Docking Station WD19TB/WD19TBS
Trax95008
2 Posts
1
October 4th, 2023 04:23
Same issue with my WD19TB. It sounds like a hair dryer. The fan is sporadic. Can’t make a phone call in the same room. Can someone help me get a replacement?