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1 Rookie

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12 Posts

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February 6th, 2023 03:00

Dell Mobile Pro Wireless Mouse - MS5120W Ubuntu 20.04

Hello,

I have a Dell Mobile Pro Mouse connected via Bluetooth very well on Windows 11 with no issues. My machine is dual boot as I need Ubuntu 20.04 for my work. The problem is the mouse is detected as a Bluetooth device but can not be paired.

Screenshot from 2023-02-06 06-42-29.png

All help is appreciated.

1 Rookie

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12 Posts

February 6th, 2023 15:00

Here is how I solved the problem.

  1. Since I tried to pair it multiple times, I noticed multiple "Dell Mouse" devices in the list. I surfed the internet to remove all previous incidents from the Bluetooth devices list and found this answer
  2. I turned off the mouse and then removed all of the "Dell Mouse" addresses using the remove command. 
  3. I turned off Bluetooth, then waited a few seconds and turned the Bluetooth discovery on.
  4. I turned on the mouse and clicked on the bottom button for 3 seconds and mouse LED is flashing.
  5. It was shown again on the Bluetooth list and clicked on it.
  6. Now a message shows that a device wants to pair and I clicked "Allow"

That's it!

Screenshot from 2023-02-06 18-34-06.png

 

 

Moderator

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25.1K Posts

February 6th, 2023 04:00

Hello, I haven't received the Invoice  Copy yet. Can you share that so that I can help you with your query?

1 Rookie

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12 Posts

February 6th, 2023 04:00

Sent it in the private message

Moderator

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25.1K Posts

February 6th, 2023 04:00

We are unable to view this picture. Could you send me the picture of the ppid/Service Tag/ Invoice Copy on smac_support@dell.com with the USERNAME as the subject line?

Moderator

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25.1K Posts

February 6th, 2023 04:00

We are unable to view this picture. Could you send me the picture of the ppid/Service Tag/ Invoice Copy on smac_support@dell.com with the service tag of the computer as the subject line?

Moderator

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25.1K Posts

February 6th, 2023 15:00

Thank you for reaching out to us. I’d be glad to look into this for you right away. As our interaction would involve sharing personally identifiable information, I would recommend that you private message us so that we can start working toward a resolution.

1 Rookie

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12 Posts

February 12th, 2023 05:00

Thank you so much. The private support I got is the laptop came with Windows 11 , so you can't help with Ubuntu ! Thanks but that was the worst response I ever received. I can share a screenshot if you prefer of this elegant response. Thanks for being so lazy to help.

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