Dell xps 13 9370 Webcam support

@Community,

For those that have already called Dell technical support with an unresolved cam issue, you may send me a PM with your data and I will assist.

For those with the issue that have not yet called technical support please do so and let them know what troubleshooting you've done so far. 

I'm seeing the same problems on a unit that arrived here yesterday. Same IO error during protocol negotiation.

I do have the same issue here, on the official Ubuntu version, Fedora 27 and Fedora 28 Beta. Same UVCvideo error reported by the kernel module.

I also tried to build the kernel from scratch with uvcvideo patch for the new depth 10bits coding without success.

Someone with the new hardware could paste here the lsusb -v ? It should be not the exact same model of camera.. or something else? I'm curious...

Thanks!

Justin C,

Any updates?

Hi,

I bought a New Dell xps 13 recently and I am facing the same issue.

I have Windows 10 Home and Ubuntu 17.10 installed in dual boot. In Windows the webcam works and Ubuntu It does not. So I am pretty sure this is not hardware issue.

Why can't Dell give a firmware update for this?

And why we have to change the screen. If I change the screen can I get the exact same specs I paid for?

Thanks!

I submitted a support request, explained what was happening and linked to this thread, and they offered to send a tech out or have me send the laptop in for them to replace the screen. That seems to be the only solution Dell is offering.

I think the solution is extreme, as well, but it's what we've got. I'd rather get this taken care of now than wait months, forget about it as I never use the webcam, then the warranty runs out and I never got it fixed.

That said, they scheduled to have a tech come out the next day, then the next day they emailed me to tell me the parts are back ordered. I'm still waiting on another contact from them letting me the parts are in.

edit: I wrote that than realized you asked another question. I HIGHLY doubt the screen change is a downgrade. The screen itself is almost certainly identical specs, they're just changing out something so the web cam is different. I've seen little to no word from people that have gotten the screen changed beyond "they replaced my screen" so I can't be sure, though.

Same problem here. This is what I see in syslog:

Apr 13 12:36:25 XPS-13-9370 kernel: [    2.126546] uvcvideo: Found UVC 1.50 device Integrated_Webcam_HD (0bda:58f4)
Apr 13 12:36:25 XPS-13-9370 kernel: [    2.126908] usbcore: registered new interface driver btusb
Apr 13 12:36:25 XPS-13-9370 kernel: [    2.127128] uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.
Apr 13 12:36:25 XPS-13-9370 kernel: [    2.127462] uvcvideo: Failed to query (129) UVC probe control : -75 (exp. 34).
Apr 13 12:36:25 XPS-13-9370 kernel: [    2.127464] uvcvideo: Failed to initialize the device (-5).
Apr 13 12:36:25 XPS-13-9370 kernel: [    2.128061] uvcvideo: Unknown video format 00000032-0002-0010-8000-00aa00389b71
Apr 13 12:36:25 XPS-13-9370 kernel: [    2.128065] uvcvideo: Found UVC 1.50 device Integrated_Webcam_HD (0bda:58f4)

I found this thread, that seems to show that there is patch for the linux kernel:

https://www.mail-archive.com/linux-media@vger.kernel.org/msg127992.html

So either wait for this patch to arrive to our systems, or have the screen replaced (most likely with another webcam, but nobody has confirmed what webcam they get with the new screen).

I contacted Dell and they gave me a replacement laptop but it also had the same issue without the screen flickering I was experiencing before. I've emailed again and no reply. Any help please? 

I contacted Dell and they gave me a replacement laptop but it also had the same issue without the screen flickering I was experiencing before. I've emailed again and no reply. Any help please? 

"So either wait for this patch to arrive to our systems, or have the screen replaced (most likely with another webcam, but nobody has confirmed what webcam they get with the new screen)."

I'm pretty much a newb, spell out what command I need to type in and I'll paste the output from my new screen here. 

Giles

---

@Gshinewrote:

I'm pretty much a newb, spell out what command I need to type in and I'll paste the output from my new screen here.

Just open a terminal and type:

lsusb

and , this will show the model and code for the webcam.

I opened a bug report in Launchpad:

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1763748

If you are affected, if you want you can mark it so that it gets some attention and we increase the chances of a patch being backported, when it is available.

I think this is what you want. This is from my XPS with the new screen. If I did it wrong feel free to correct me and I'll get what you want. Also, feel free to explain this, lol. 

Bus 001 Device 002: ID 0bda:58f4 Realtek Semiconductor Corp.
Couldn't open device, some information will be missing
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.10
bDeviceClass 239 Miscellaneous Device
bDeviceSubClass 2 ?
bDeviceProtocol 1 Interface Association
bMaxPacketSize0 64
idVendor 0x0bda Realtek Semiconductor Corp.
idProduct 0x58f4
bcdDevice 76.05
iManufacturer 3
iProduct 1
iSerial 2
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 1047
bNumInterfaces 4
bConfigurationValue 1
iConfiguration 4
bmAttributes 0x80
(Bus Powered)
MaxPower 500mA