Dell xps 13 9370 Webcam support

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1. Obtain your current UVC version by running: dmesg | grep uvcvideo

and

2. Note if you have the issue or if your issue has been resolved through LCD replacement

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1. dmesg | grep uvcvideo:

[    2.132354] uvcvideo: Found UVC 1.50 device Integrated_Webcam_HD (0bda:58f4)
[    2.133001] uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.
[    2.133342] uvcvideo: Failed to query (129) UVC probe control : -75 (exp. 34).
[    2.133345] uvcvideo: Failed to initialize the device (-5).
[    2.133886] uvcvideo: Unknown video format 00000032-0002-0010-8000-00aa00389b71
[    2.133890] uvcvideo: Found UVC 1.50 device Integrated_Webcam_HD (0bda:58f4)
[    2.134652] uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.
[    2.134988] uvcvideo: Failed to query (129) UVC probe control : -75 (exp. 34).
[    2.134990] uvcvideo: Failed to initialize the device (-5).
[    2.135002] usbcore: registered new interface driver uvcvideo

2. I just got my laptop last week, so I have the original screen. I'm located in Spain, and I reported the issue yesterday to my IT department who will contact the Dell technical support to report the issue.

Srceen replaced and webcam working.

[ 7.351069] uvcvideo: Found UVC 1.00 device Integrated_Webcam_HD (0bda:58f4)
[ 7.358263] uvcvideo: Unknown video format 00000032-0002-0010-8000-00aa00389b71
[ 7.358271] uvcvideo: Found UVC 1.00 device Integrated_Webcam_HD (0bda:58f4)
[ 7.364638] uvcvideo: Unable to create debugfs 1-2 directory.
[ 7.366369] usbcore: registered new interface driver uvcvideo

1. dmesg | grep uvcvideo:

[    2.132354] uvcvideo: Found UVC 1.50 device Integrated_Webcam_HD (0bda:58f4)
[    2.133001] uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.
[    2.133342] uvcvideo: Failed to query (129) UVC probe control : -75 (exp. 34).
[    2.133345] uvcvideo: Failed to initialize the device (-5).
[    2.133886] uvcvideo: Unknown video format 00000032-0002-0010-8000-00aa00389b71
[    2.133890] uvcvideo: Found UVC 1.50 device Integrated_Webcam_HD (0bda:58f4)
[    2.134652] uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.
[    2.134988] uvcvideo: Failed to query (129) UVC probe control : -75 (exp. 34).
[    2.134990] uvcvideo: Failed to initialize the device (-5).
[    2.135002] usbcore: registered new interface driver uvcvideo

2. I have the issue.

FYI, going from UVC1.5 to UVC1.0 drops the support of VP8 direct stream. It's not that bad but it's definitely a drawback. So I'm waiting a bit before asking for the whole screen to be replaced.

@derlehmann @wagafo @jvallet,

Thank you for your data.

@FireWave,

Thank you for your data and note about VP8 direct stream. I've added it as a bullet in my internal case.

My current goal is to obtain an internal document ID number that I can share here with the community. That way when owners call they can simply give the document ID to technical support to obtain options for each case. I hope to have this within the next week.

Thank you for your involvement on this issue.  I just received a new 9370 Developer Edition w/ Ubuntu and have the same problem described in this thread.  Interestingly, there are no returned lines when I run "dmesg | grep uvcvideo".  If I run "dmesg | grep cam" I get:

[ 1.336406] usb 1-5: Product: Integrated_Webcam_HD

Do you have advice for me or something else I should try?

Richard

Hi,

I had the same issue.

My webcam wasn't recognized as uvcvideo in dmesg or syslog at all, I just found this line:

usb 1-5: Product: Integrated_Webcam_HD

I got a new display with a new webcam and it's working now.

dmesg output now says:

uvcvideo: Found UVC 1.00 device Integrated_Webcam_HD (0bda:58f4)

Same issue, should I call customer service and ask for a screen replacement?

I also have this problem with a new 9370. However, I did notice something intersting that has not yet been mentioned. When setting up a Windows 10 instance in Virtualbox, I noticed that the camera was an available USB device. Not hopeful, I enabled it and, lo and behold - it works in a virtualbox Windows 10 instance. This tells me that the camera actually works but not on Linux. I don't have a therefore, or a fix, and am still fumbling with it in Linux so, will wait for a better answer. Thought some of you may find this interesting.

Hello!

I have the webcam issue in Debian testing (the webcam works in Windows). Here is the output of "dmesg | grep uvcvideo":

[ 3.927521] uvcvideo: Found UVC 1.50 device Integrated_Webcam_HD (0bda:58f4)
[ 3.928148] uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.
[ 3.928584] uvcvideo: Failed to query (129) UVC probe control : -75 (exp. 34).
[ 3.928622] uvcvideo: Failed to initialize the device (-5).
[ 3.929251] uvcvideo: Unknown video format 00000032-0002-0010-8000-00aa00389b71
[ 3.929256] uvcvideo: Found UVC 1.50 device Integrated_Webcam_HD (0bda:58f4)
[ 3.929834] uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.
[ 3.930231] uvcvideo: Failed to query (129) UVC probe control : -75 (exp. 34).
[ 3.930259] uvcvideo: Failed to initialize the device (-5).
[ 3.930317] usbcore: registered new interface driver uvcvideo

Cheers.

exactly same problem as fezDell reports.

is there way to downgrade came firmware without replacing screen ?

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@DELL-Justin Cwrote:

 

My current goal is to obtain an internal document ID number that I can share here with the community. That way when owners call they can simply give the document ID to technical support to obtain options for each case. I hope to have this within the next week.

 

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Any news on this document ID? I have in the meantime reported the issue to Dell Spain (through my IT Department). The answer was quite dismal. First they asked to run the boot up diagnostic check (this is OK), but next thing they sent Windows drivers, despite having been told that this system has only Linux. After a couple of days, they sent this link:

http://www.dell.com/support/article/es/es/esdhs1/sln298412/gu%C3%ADa-sobre-c%C3%A1maras-web-en-laptops-y-computadoras-de-escritorio-dell-con-sistemas-operativos-ubuntu?lang=es#Install

This explains how to install drivers with modprobe, but of course they didn't send any link to the actual driver, they just googled without having a clue.

There have been some interactions in the Launchpad bug report:

https://bugs.launchpad.net/dell-sputnik/+bug/1763748

but no progress so far. Please mark this report as affecting you if you are affected and haven't done so.

@DELL-Justin C

I just got off the phone with the Dell premium tech support. What they are telling me is that they have no known issue of the webcam not working for this laptop. Also, because Linux is unsupported and they do not offer drivers for it, they cannot help me and they will not go ahead with the screen repair. They did say that they could troubleshoot under Windows but we agreed that would be pointless since the webcam works under Windows. Any update on the document ID number? Perhaps that will help.

To those users who were able to get the screen replaced: what exactly did you say to the technician to obtain the screen repair? Also, do you have the Windows version or the developer edition?

I only have two days to return the laptop, so if anyone can provide some quick help, that would be greatly appreciated.

@wagafo,

No document ID yet unfortunately. What I can say is that Dell engineering is now engaged and is looking to help us find a solution. I will update the community as soon as I have more information.

My dell support was clueless about Linux but after I explained that the one thing I could do that they suggested didn't work and the others were windows specific they immediately offered to come out and change the screen.  The took either 1 or 2 days, I was really surprised how fast it happened.