UNSOLVED

cnolanAU

updated

10 years ago

C

cnolanAU

21 Posts

0

6909

October 15th, 2016 10:00

XPS 13 9360 Developer Edition freezingI'd

Hi folks, so I got my XPS 13 DE / i7 / QHD / 16 GB delivered. Started it up, basic Ubuntu customisation done, and immediately I got a full system freeze (within five minutes of first full startup I'd estimate - even caps lock wouldn't toggle). So I did a hard-system-off, restarted, managed to install a few things, another freeze, restart, run all updates, another freeze. In total there have been about five freezes so far; they did seem to attenuate in frequency after all the updates, but they are definitely still happening. My most recent lock I noticed that I lost task interaction before the system locked… the mouse continued to move for a few seconds, but I couldn’t switch windows / seemingly use the keyboard.

I’ve got very little idea of what this could be. I don’t seem to see much useful in syslog, and the only error in dmesg is during startup, and references the ath10k_pci driver:

[    9.302662] ath10k_pci 0000:3a:00.0: Direct firmware load for ath10k/cal-pci-0000:3a:00.0.bin failed with error -2
[    9.302910] ath10k_pci 0000:3a:00.0: Direct firmware load for ath10k/QCA6174/hw3.0/firmware-5.bin failed with error -2
[    9.302912] ath10k_pci 0000:3a:00.0: could not fetch firmware file 'ath10k/QCA6174/hw3.0/firmware-5.bin': -2

Anyone had similar issues or have any ideas? Really hoping it’s a small driver thing and not a hardware problem.

  • cnolanAU

    21 Posts

    2934

    0

    Posted October 15th, 2016 10:00

    And that title is care of the rather sensitive touchpad :)

  • cedell

    3 Posts

    2934

    0

    Posted October 16th, 2016 08:00

    I received my 3560 yesterday and have experienced two freezes. The screen completely locks up. After the first freeze I held the power button down and after shutting down it didn't seem to want to boot back up. The power light came on for 3-5 seconds and then turned off. Maybe I held it down too long and it entered into some other mode? Not sure. Anyway, I tried out my newly created USB restore, which was nice to test out.

    After booting into the second fresh image it froze again after an hour or so. I rebooted successfully somehow with a hard key press of the power button, and began to consider reinstalling Ubuntu myself. Instead I booted up and did an apt update, thinking maybe some fix was available. Since the updates I haven't experienced a freeze again. If something happens I'll make a point of offering more details.

  • cnolanAU

    21 Posts

    2934

    0

    Posted October 16th, 2016 16:00

    So after another full day of using the laptop, I've only had a single freeze early on, and none for the last ten hours or so. I'll update if the freezing issue picks up again. There are two small issues I've noticed in the meantime that I'll post in a new thread.

  • cedell

    3 Posts

    2934

    0

    Posted October 17th, 2016 15:00

    Goofed there. I meant to say my model was the 9360.

  • cedell

    3 Posts

    2934

    0

    Posted October 19th, 2016 10:00

    Okay, so ever since those initial updates I have not encountered any freezing. 

  • 2934

    0

    Posted October 27th, 2016 07:00

    Hi, got my XPS 13 DE i7 QHD 16GB yesterday, did a fair amount of configuration/update/install, with various reboot, only major problem has been touchscreen not working after some suspends. Then suddenly after a reboot this message appeared, completely freezing the booting, shutdown via power button does not help.

    [      8.986919] ath10k_pci 0000:3a:00.0: could not fetch firmware file 'ath10k/QCA6174/hw3.0/firmware-5.bin': -2

    Any idea how to solve this?

    Pretty desperate here...

  • Dirk999

    1 Message

    2934

    0

    Posted October 31st, 2016 15:00

    I have the same model, but running Windows 10. Same issue with complete freezes.

  • dsiemfan

    5 Posts

    2925

    0

    Posted November 4th, 2016 08:00

    I'm having the same problem with the same model.  Freezes about once a day since I've gotten it, even when I'm doing basic web browsing.

  • 2925

    0

    Posted November 14th, 2016 08:00

    My freeze happened at reboot, so not sure if it is the same issue, but it solved reinstalling the OS (Ubuntu 16.04 from live USB) and there have been no freezes since.

    The main difference I'm noting is the absence of all the proprietary drivers of DELL that were installed before.
    The issue with touchscreen deactivating waking from suspend is still there and it still solves closing and reopening the lid quickly.

    Another problem I had today at reboot was that it didn't boot the OS until I deactivated Secure Boot, because it said (when trying to force the boot from the boot option of the BIOS) that the image was not signed. However it worked fine before so I'm bewildered. Moreover I figured out the problem only accessing the boot options pressing F12 at start, there were no signs of problems in the BIOS menu (F2) and letting the boot go on automatically a memory test was started (with no issues detected) and then an error about the absence of viable OS images.
    The deactivation of secure boot in the BIOS was luckily enough to solve this issue.

  • beurle

    10 Posts

    799

    0

    Posted November 15th, 2016 02:00

    I get these errors and I am not seeing freezing, although I have yet to use the computer extensively. The wireless seems to work with this error message and firmware-5.bin is indeed missing