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Josh Harrison

updated

9 years ago

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809

May 26th, 2017 13:00

15R3 - Strange sudden issues

Hello everyone,

A couple of days ago my Alienware started to overheat, I noticed it whilst playing very low-stress games (Golf with Friends dropping down to 5fps).

I ran MSI Afterburner and the results are very strange. The voltage and GPU temps constantly rise and drop within 1 second from 0 degrees to 50 degrees. Please see below:



Also, I can't seem to use FN + F7 to enable performance mode and one of the games I played the other day was locked at using the integrated graphics rather than the 1070.

Any ideas?

Josh

  • 506

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    Posted May 26th, 2017 13:00

    Ok, I have an update:

    I installed all latest drivers.

    I flashed the BIOS.

    In 'normal mode' the above problem with the jumping temps and voltage still applies. However, and this is where it gets stranger, FN+F7 now works so I thought I'd test performance mode on the 1070 only.

    'Performance Mode' is where it takes the biscuit, open MSI Afterburner and I'm sitting on the intel graphics, my resolution is also very low (it says it's 1920 x 1080 but it wont let me change it and the icons are the size of elephants).

    However, the temp change is fixed in this mode....

    See below:

    Seems like the PC is confusing my intel HD graphics with the 1070?

    Anyone have a solution?

    JH

  • Tesla1856

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    Posted May 26th, 2017 13:00

    That is some strangeness but good troubleshooting so far.
     
    So, looks like a problem on SMB (SMBus) or communication problem on it.
     
    Have you tried uninstalling MSI AfterBurner. I wonder if it's stepping on signals, monopolizing bus, or generally interfering. Just test by observation of apps. If you must ... maybe find something else ... maybe something that just monitors.

    Dell Rockstar

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    Posted May 26th, 2017 14:00

    Thanks for your response, I downloaded MSI Afterburner to check the temps as I had already noticed the issues so I doubt it is one of the causes, however, you could be right that it is compounding the issue.

    There's obviously some confusion within as the computer thinks that it should be running on the intel graphics in performance mode too? I don't know if the two issues are related or not.

  • Tesla1856

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    Posted May 26th, 2017 14:00

    Josh Harrison wrote:

     

    Seems like the PC is confusing my intel HD graphics with the 1070?

     

    I have seen this before on systems with Hybrid or dual graphics. In my case, it just seemed like a reporting error, because the benchmark was obviously using the dedicated card.

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • Tesla1856

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    Posted May 27th, 2017 13:00

    Josh Harrison wrote:

    1. I downloaded MSI Afterburner to check the temps as I had already noticed the issues so I doubt it is one of the causes, however, you could be right that it is compounding the issue.

     

    2. There's obviously some confusion within as the computer thinks that it should be running on the intel graphics in performance mode too? I don't know if the two issues are related or not.

    1. Hmm. Well maybe try returning to "stock clocks" and uninstall MSI-AfterBurner. Something less evasive like CPUID HW-Monitor should show the CPU and GPU temps. You can see if the "polling" is still flakely (jumping from 50c to 0c).

     

    2. A complete uninstall of both and then re-install (clean install) of both Intel and Nvidia drivers might help. If still problems, after using their uninstallers, maybe try using DDU on system before preceding to install both drivers back on.

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.