So to start it off, I ordered an Alienware 17 r3 on 9/21 and had an expected delivery date of 9/28. After numerous hours of being on hold calling customer support from 9/29-10/14, the only thing customer service reps were able to tell me was that there was an allocation issue. Never had any resolution as to what part would be causing the allocation issue. On 10/12, Order status finally changed from "pre-production" to "in-production." Today, on 10/16 I received an e-mail at 2:43 AM stating that my order is delayed and that my order has an updated delivery date of 10/16 and order support still shows "in-production." Contacted customer service this morning because I highly doubt that I will actually receive the laptop today, only to hear that my order is on hold, is under review, and has a new delivery date of 10/29. All the rep was able to tell me is that there is a case number 918084006, which won't do anything for me because I don't have any access to that case number  nor would I even be able to pull up any case number on the website. I asked to be contacted by a manager and still no call. This is has been a very disappointing experience purchasing a dell laptop. I don't think I'll ever order another dell after this fiasco.