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Fredrickgr

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9 years ago

F

Fredrickgr

1 Message

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1773

October 21st, 2017 07:00

Alienware 17r4 boot loop! HELP! ASAP

I received a notification that there was an update from Alienware yesterday and I proceeded to download and install it. But when it restarted it got stuck in a boot loop. Going from “preparing automatic repair” then freezing and restarting over and over again. I can only press f2 and f12. Can someone please help me I need it resolved soon

  • E

    Eimy_B

    6 Operator

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    4365 Posts

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    Posted October 23rd, 2017 08:00

    Hi ‌,

    Send me a private message with the service tag so I can assist you further. 

  • L

    LPETEET

    5 Posts

    1398

    0

    Posted November 6th, 2017 10:00

    I have the same boot up issue on my    17R2 and Windows 10.

    I have the extended warranty.

    Thanks!

  • E

    Eimy_B

    6 Operator

    •

    4365 Posts

    1398

    0

    Posted November 7th, 2017 12:00

    Hi LPETEET‌,

    Send me a private message with the service tag so I can assist you further. 

  • S

    speedstep

    11 Legend

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    46969 Posts

    1398

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    Posted November 9th, 2017 09:00

    Clean install is always better than trying in place upgrade.

    Since this didn't come with 10 thats a support issue.

    Computer Model    Alienware 17
    BIOS Vendor    Alienware
    BIOS Version    A14
    BIOS Date    9/24/2014
    OS Version  Microsoft Windows 8.1
    Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz

    Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)
    DVD/CD-ROM HL-DT-ST DVD+-RW GS40N

    NVIDIA GeForce GTX 860M
    Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
    Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D
    Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26

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