UNSOLVED

Paladin_Ace

updated

9 years ago

0

1017

June 26th, 2017 15:00

Alienware Area 51 PHOBOS Thermal Controller Problem

I have called dell,i have updated bios . i have reinstalled command center. i have bought a new SSD Hard drive Installed  windows 7 , updated that to service pack 1. installed the drivers on the alienware resource disk . still the fallowing window appears when the pc starts in windows. the funny thing is before installing any alienware drivers the pc had no issues start up was fast so was shut down . no freezing or locking up . installed  the alienware drivers problems. the only thing that is going on is this ......System.TypeInitializationException: The type initializer for 'AlienLabs.ThermalControls.Controller.Classes.ThermalControlsTaskbarIcon' threw an exception. ---> System.ComponentModel.Win32Exception: Could not create icon data
   at AlienLabs.CommandCenter.Tools.Classes.TaskbarIcon.TaskbarIcon.CreateTaskbarIcon()
   at AlienLabs.CommandCenter.Tools.Classes.TaskbarIcon.TaskbarIcon..ctor()
   at AlienLabs.ThermalControls.Controller.Classes.ThermalControlsTaskbarIcon..cctor()
   --- End of inner exception stack trace ---
   at AlienLabs.ThermalControls.Controller.Main..ctor()
   at AlienLabs.ThermalControls.Controller.App.AppStartup(Object sender, StartupEventArgs args)
   at System.Windows.Application.<.ctor>b__1(Object unused)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)      

. the last email i got was from alienware say this . based on your problem description we can call you back to help you. the service fee is $129, this will include : A - Call back to diagnose and provide resolutions path. B - OSRI operative system reinstallation. C - Drivers and applications installation.    

My questions are .Is this worth the money? will it work? is this my only options?

I did a fresh install and drivers. my only thought is that they are going to use the drivers they have on there support site instead of the ones i used on the resource cd. any help would be awesome. Thanks for your time

  • Tesla1856

    10 Wizard

    17985 Posts

    71600 Points

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    Posted June 27th, 2017 08:00

    Use Dell's bootable 32bit Diags to test your hardware and MIO-Board.

     

    See my featured content for how to "build-up" a Area51-R1 from scratch.

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • Cass-Ole

    8 Professor

    1868 Posts

    9698 Points

    660

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    Posted June 27th, 2017 19:00

    • unplug power supply wall cord
    • press top power button down for 1 minute to drain residual power & plug back in
    • install MS .netframework 4.0 + CmndCntr 2.8.9

    Post 7 Driver Installation Order:

    1. Bios Update (Optional)
    2. Chipset Driver
    3. Intel Management Engine Controller Driver
    4. USB 3.0 driver (Optional)
    5. Video Card Driver
    a. AMD
    b. NVIDIA
    6. Network Drivers
    a. Broadcom 57XX Gigabit Onboard LAN Driver
    b. Killer NIC Cards Drivers
    i. Killer 128MB (Optional)
    ii. Killer 2100 (Optional)
    c. Wireless Card Driver
    i. Atheros WLAN 1525 (Optional)
    ii. Dell Wireless 1505 (Optional)
    iii. Broadcom 4323 (Optional)
    d. Bluetooth Driver
    i. Dell Bluetooth Module 365 (Optional)
    7. Audio Driver
    a. Creative Sound Blaster X-Fi (Optional)
    b. Realtek ALC888 HD Audio
    8. JMicron JMB36X RAID Controller Driver
    9. Silicon Integrated Systems SIL3132 Driver
    10. TV-Tuner Drivers
    a. Hauppauge WinTV-HVR-1200 (Optional)
    b. Hauppauge WinTV-HVR-1250 (Optional)
    11. Command Center for Desktops
    12. AlienFx Media Plug-In

  • 660

    0

    Posted June 29th, 2017 13:00

    so it seems that doing the power button trick works ...windows loaded up fast no thermal controller window came up device manager showing all in good order. than you all for the help