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13874
June 22nd, 2014 11:00
Alienware M17x charger not working properly
I purchased my Alienware about a year and a half ago and for a week or so I've been having serious problems with the charger. when it's plugged in it won't work, the blue light on it doesn't turn on and it ofcourse does not charge my laptop. It has to be in a very specific position so it works, and if it moves the slightest it will stop working again. Any tips on how to fix it? Thanks!
Edit: I just noticed a buzzing noise when it starts/stops working
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Alienware-Naomi
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June 23rd, 2014 12:00
Hi!
Is the blue LED light always off, or does it turn off or fade out only when it's plugged in to the laptop?
AikoSubhi
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June 23rd, 2014 16:00
No, it's just off when it's not working, just as it would go off when plugged off. I don't think the laptop has anything to do with it.
Alienware-Naomi
1.8K Posts
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June 25th, 2014 15:00
If the light is always off, it confirms the problem is the AC adapter and it will have to be replaced.
If the system is in warranty, the replacement can be covered. Contact Technical Support in your region or if you're in the US or Canada you can send me a private message with your Service Tag and contact information so I can help you get a replacement.