Hi vaitylka,

I recommend to run LCD BIST on the computer (power off the computer, restart the computer by holding the “D” and power button).

Check if the LCD display is same during diagnostics.

Also, you can check the status of LCD display in safe mode with networking (restart the computer and tap F8 on Dell logo and select Safemode with networking). Check the status of display in safe mode.

Let me know the status.

Awaiting your response!

I forgot to mention that its not a permanent problem, sometimes it goes away and the screen is back to normal.  So i run the bist and it was all good( probably because the screen was back to normal). But another thing is that when bios alien head shows up you can see the same strange colors around the head, so i don't think its driver problem, i think its hardware. And running in safe mode had the same  problem as well .. And i didn't mentioned that its not like the color just changed , its like those green spots all over the screen is blinking. Any sugestions?

If i connect  to a tv through hdmi there is no problem. The tv shows screen just fine, while laptops monitors goes nuts.. :/

Hi vaitylka,

Kindly private message me the service tag. I will review your account and take the case forward.

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Awaiting your response!

the past 2 weeks ive been getting the same screen issues.  when i reboot it, its just fine.  has your issue been resolved.

No, my issue havent been resolved. I have to contact my  Local Dell technical support, and i really have no time to do that now.. But yeah, when i just turn on computer the colors goes nuts, when i restart it goes fine again..

Hello jrrenejr,

Plug an external monitor,  to verify if is the video card or the motherboard causing this issue.

ok  my screen is acting up again, so i plugged in an external montior and its normal on the external monitor.

Send us an email to awsocialmedia@dell.com with your service tag, contact info and the link to this thread. I'll help you in the best way I can jrrenejr.

no, it didn't got resolved yet.. don't have time to use pc that much lately(work+school). i don't trust dell anymore, and really would love to get my money back instead of fixing it, because it is really stupid to pay that much for something that breaks that fast.