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ASchimment
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165873
January 11th, 2016 22:00
Alienware x51 problems
I can start my pc, it runs smoothe, sometimes, but I've been having a problem the past few days. It runs completely fine as I think and then all of a sudden it will stop, freeze, and then my monitor will go black and tell me there's no signal. Even both the led's on my keyboard and desktop turn off, but the fans are still running. I've tried switching the hdmi cable, I've tried cleaning it out. And I've been trying to figure out what's wrong, I'm assuming it might be a defective motherboard, video card, or whatever it is I have no clue because I can't run any diagnostics without having this issue occur, my computer is roughly 2-3 years old, in between there. And I've had the motherboard and powerboard replaced once already.
ASchimment
3 Posts
524
0
Posted January 12th, 2016 15:00
I have my HDMI plugged into my nvidia graphics card, it's a 660.
ASchimment
3 Posts
524
0
Posted January 12th, 2016 20:00
Everything also passed when I ran the ePSA diagnostics.
Alienware - Rodrigo
9 Technologist
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4398 Posts
524
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Posted January 15th, 2016 08:00
Hi,
Thanks for confirming this. You could try connecting your monitor to the on-board HDMI port on the top and test it to confirm if the same issue occurs. If it only seems to happen when you have it connected to the bottom port, it could be a problem with the video card.
Alienware - Rodrigo
9 Technologist
•
4398 Posts
524
0
Posted January 12th, 2016 09:00
Hi,
On which HDMI port do you have your monitor connected to? There is an on-board HDMI port on the top (around the USB ports) and one on the bottom that connects directly to the discrete video card. Try running an ePSA/Diagnostic test to check the main hardware components. Click here to view a Dell article that explains how to run this test. Let us know if you receive any errors.