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rocketh

updated

9 years ago

R

rocketh

12 Posts

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1195

August 10th, 2017 00:00

Alienware X51 R2 screen "freezing"

So here is the rundown of the issue I'm currently having:

- System boots without issue

- Between 1 to approx 10 minutes after windows started, the screen might suddenly "freeze" in place, so the pc becomes unusable.

IMPORTANT:

* If the issue doesn't happen shortly after starting, it won't happen later on. I went on using the pc for hours and nothing happened

* The pc itself hasn't crashed. If you keep it going, it will even enter sleep mode.

* Performance monitor does NOT report a crash. Just an incorrect Windows shutdown (since I am forced to shut it)

* The issue happens regardless of what the pc is running. It can even happen without doing anything, so it's not related to heating up during games.

Additional data:

- I'm running Windows 7 64-bit

- BIOS is updated to A12

- I'm using a 330W AC Adapter (default one) This one

- I performed both a RAM and Hard Disk checks, and got no errors

- I just performed a clean installation and the issue still presents itself

- The Dell driver check says everything is installed

- I'm using AVG as anti-virus system

Additional question:

- I could update to win10. Could that help?

  • Eimy_B

    6 Operator

    4365 Posts

    825

    0

    Posted August 10th, 2017 10:00

    Hi rocketh‌,

    Please download this application called Sentinel and please let me know so we can verify the SMART.  Right there you can see how it work. 

  • rocketh

    12 Posts

    825

    0

    Posted August 11th, 2017 02:00

    I downloaded HD Sentinel, performed a few tests but got no errors.

    Regardless, I'm following with the reports as you asked:

    - - -

     Computer Information
       ----------------------
        Computer Type  . . . . . . . . . . . . . . . . . : Desktop
        IP Address . . . . . . . . . . . . . . . . . . . : 192.168.1.67
        MAC Address  . . . . . . . . . . . . . . . . . . : 70-18-8B-0F-1A-F6
        System Uptime  . . . . . . . . . . . . . . . . . : 0 days, 0 hours, 23 minutes, 17 seconds
        System Idle Time . . . . . . . . . . . . . . . . : 0 days, 0 hours, 0 minutes, 0 seconds
        System Up Since  . . . . . . . . . . . . . . . . : 11/08/2017 11:04:04
        CPU Usage  . . . . . . . . . . . . . . . . . . . : CPU #1: 7 %, CPU #2: 1 %, CPU #3: 1 %, CPU #4: 6 %, CPU #5: 8 %, CPU #6: 0 %, CPU #7: 8 %, CPU #8: 0 %
        Virtual Memory . . . . . . . . . . . . . . . . . : 16215 MB, Used: 3149 MB (19 %)

        System Information
       --------------------
        Windows Version  . . . . . . . . . . . . . . . . : Windows 7 Home Premium
        CPU Type & Speed #1  . . . . . . . . . . . . . . : Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, 3400 MHz
        CPU Type & Speed #2  . . . . . . . . . . . . . . : Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, 3400 MHz
        CPU Type & Speed #3  . . . . . . . . . . . . . . : Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, 3400 MHz
        CPU Type & Speed #4  . . . . . . . . . . . . . . : Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, 3400 MHz
        CPU Type & Speed #5  . . . . . . . . . . . . . . : Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, 3400 MHz
        CPU Type & Speed #6  . . . . . . . . . . . . . . : Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, 3400 MHz
        CPU Type & Speed #7  . . . . . . . . . . . . . . : Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, 3400 MHz
        CPU Type & Speed #8  . . . . . . . . . . . . . . : Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, 3400 MHz
        BIOS Manufacturer  . . . . . . . . . . . . . . . : ALWARE - 1072009 BIOS Date: 03/20/17 17:31:01 Ver: 04.06.05 BIOS Date: 03/20/17 17:31:01 Ver: 04.06.05  
        Physical Memory Size . . . . . . . . . . . . . . : 8109 MB, Used: 2431 MB (30 %)
        Display Adapter  . . . . . . . . . . . . . . . . : NVIDIA GeForce GTX 660
        Display Resolution . . . . . . . . . . . . . . . : 1920 x 1080 (32 bit)
        Printer #1 . . . . . . . . . . . . . . . . . . . : Fax
        Printer #2 . . . . . . . . . . . . . . . . . . . : Microsoft XPS Document Writer
        Network Controller #1  . . . . . . . . . . . . . : Realtek PCIe GBE Family Controller
        Network Controller #2  . . . . . . . . . . . . . : Dell Wireless 1506 802.11b/g/n (2.4GHz)
        Network Controller #3  . . . . . . . . . . . . . : RAS Async Adapter
        Optical Drive  . . . . . . . . . . . . . . . . . : D: PLDS    DVD+-RW DL-8A4SH / HD14 (CD)

        PCI Device Information
       ------------------------
        PCI Bus 0; Device 0; Function 0  . . . . . . . . : Intel(R) 4th Gen Core processor DRAM Controller - 0C00
        PCI Bus 0; Device 1; Function 0  . . . . . . . . : Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01
        PCI Bus 0; Device 2; Function 0  . . . . . . . . : Intel(R) HD Graphics 4600
        PCI Bus 0; Device 3; Function 0  . . . . . . . . : Controller per High Definition Audio
        PCI Bus 0; Device 20; Function 0 . . . . . . . . : Controller Host estendibile Intel(R) USB 3.0
        PCI Bus 0; Device 22; Function 0 . . . . . . . . : Intel(R) Management Engine Interface
        PCI Bus 0; Device 26; Function 0 . . . . . . . . : Controller host standard avanzato da PCI a USB
        PCI Bus 0; Device 27; Function 0 . . . . . . . . : Controller per High Definition Audio
        PCI Bus 0; Device 28; Function 0 . . . . . . . . : Intel(R) 8 Series/C220 Series  PCI Express Root Port #1 - 8C10
        PCI Bus 0; Device 28; Function 3 . . . . . . . . : Intel(R) 8 Series/C220 Series  PCI Express Root Port #4 - 8C16
        PCI Bus 0; Device 29; Function 0 . . . . . . . . : Controller host standard avanzato da PCI a USB
        PCI Bus 0; Device 31; Function 0 . . . . . . . . : Intel(R)  H87 LPC Controller - 8C4A
        PCI Bus 0; Device 31; Function 2 . . . . . . . . : Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller
        PCI Bus 0; Device 31; Function 3 . . . . . . . . : Intel(R) 8 Series/C220 Series  SMBus Controller - 8C22
        PCI Bus 1; Device 0; Function 0  . . . . . . . . : NVIDIA GeForce GTX 660
        PCI Bus 1; Device 0; Function 1  . . . . . . . . : Controller per High Definition Audio
        PCI Bus 2; Device 0; Function 0  . . . . . . . . : Dell Wireless 1506 802.11b/g/n (2.4GHz)
        PCI Bus 3; Device 0; Function 0  . . . . . . . . : Realtek PCIe GBE Family Controller

      -- Physical Disk Information - Disk: #0: ST1000DM003-1CH162 --

        Hard Disk Summary
       -------------------
        Hard Disk Number . . . . . . . . . . . . . . . . : 0
        Interface  . . . . . . . . . . . . . . . . . . . : S-ATA Gen3, 6 Gbps
        Disk Controller  . . . . . . . . . . . . . . . . : Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller (AHCI) [VEN: 8086, DEV: 8C02] Version: 12.8.2.1000, 8-28-2013
        Disk Location  . . . . . . . . . . . . . . . . . : Bus Number 1, Target Id 0, LUN 0
        Hard Disk Model ID . . . . . . . . . . . . . . . : ST1000DM003-1CH162
        Firmware Revision  . . . . . . . . . . . . . . . : CC47
        Hard Disk Serial Number  . . . . . . . . . . . . : S1DCMTRK
        Total Size . . . . . . . . . . . . . . . . . . . : 953867 MB
        Power State  . . . . . . . . . . . . . . . . . . : Active
        Logical Drive(s) . . . . . . . . . . . . . . . . : C: []
        Current Temperature  . . . . . . . . . . . . . . : 36 °C
        Power On Time  . . . . . . . . . . . . . . . . . : 212 days, 22 hours
        Estimated Remaining Lifetime . . . . . . . . . . : more than 1000 days
        Health . . . . . . . . . . . . . . . . . . . . . : #################### 100 % (Excellent)
        Performance  . . . . . . . . . . . . . . . . . . : #################### 100 % (Excellent)

        The hard disk status is PERFECT. Problematic or weak sectors were not found and there are no spin up or data transfer errors.
          No actions needed.

        ATA Information
       -----------------
        Hard Disk Cylinders  . . . . . . . . . . . . . . : 1938021
        Hard Disk Heads  . . . . . . . . . . . . . . . . : 16
        Hard Disk Sectors  . . . . . . . . . . . . . . . : 63
        ATA Revision . . . . . . . . . . . . . . . . . . : ATA8-ACS.31
        Transport Version  . . . . . . . . . . . . . . . : SATA Rev 2.6
        Total Sectors  . . . . . . . . . . . . . . . . . : 244190646
        Bytes Per Sector . . . . . . . . . . . . . . . . : 4096 [Advanced Format]
        Multiple Sectors . . . . . . . . . . . . . . . . : 16
        Error Correction Bytes . . . . . . . . . . . . . : 4
        Unformatted Capacity . . . . . . . . . . . . . . : 953870 MB
        Maximum PIO Mode . . . . . . . . . . . . . . . . : 4
        Maximum Multiword DMA Mode . . . . . . . . . . . : 2
        Highest Possible Transfer Rate . . . . . . . . . : S-ATA Gen3 Signaling Speed (6 Gps)
        Negotiated Transfer Rate . . . . . . . . . . . . : S-ATA Gen3 Signaling Speed (6 Gps)
        Minimum Multiword DMA Transfer Time  . . . . . . : 120 ns
        Recommended Multiword DMA Transfer Time  . . . . : 120 ns
        Minimum PIO Transfer Time Without IORDY  . . . . : 120 ns
        Minimum PIO Transfer Time With IORDY . . . . . . : 120 ns
        ATA Control Byte . . . . . . . . . . . . . . . . : Valid
        ATA Checksum Value . . . . . . . . . . . . . . . : Valid

        Acoustic Management Configuration
       -----------------------------------
        Acoustic Management  . . . . . . . . . . . . . . : Not supported
        Acoustic Management  . . . . . . . . . . . . . . : Disabled
        Current Acoustic Level . . . . . . . . . . . . . : Default (00h)
        Recommended Acoustic Level . . . . . . . . . . . : Balanced performance and volume (D0h)

        ATA Features
       --------------
        Read Ahead Buffer  . . . . . . . . . . . . . . . : Supported, Enabled
        DMA  . . . . . . . . . . . . . . . . . . . . . . : Supported
        Ultra DMA  . . . . . . . . . . . . . . . . . . . : Supported
        S.M.A.R.T. . . . . . . . . . . . . . . . . . . . : Supported
        Power Management . . . . . . . . . . . . . . . . : Supported
        Write Cache  . . . . . . . . . . . . . . . . . . : Supported
        Host Protected Area  . . . . . . . . . . . . . . : Supported
        Advanced Power Management  . . . . . . . . . . . : Supported, Enabled
        Advanced Power Management Level  . . . . . . . . : Minimum power consumption without standby (128)
        Extended Power Management  . . . . . . . . . . . : Not supported
        Power Up In Standby  . . . . . . . . . . . . . . : Supported
        48-Bit LBA Addressing  . . . . . . . . . . . . . : Supported
        Device Configuration Overlay . . . . . . . . . . : Supported
        IORDY Support  . . . . . . . . . . . . . . . . . : Supported
        Read/Write DMA Queue . . . . . . . . . . . . . . : Not supported
        NOP Command  . . . . . . . . . . . . . . . . . . : Not supported
        Trusted Computing  . . . . . . . . . . . . . . . : Not supported
        64-Bit World Wide ID . . . . . . . . . . . . . . : 005000C5C6617A30
        Streaming  . . . . . . . . . . . . . . . . . . . : Not supported
        Media Card Pass Through  . . . . . . . . . . . . : Not supported
        General Purpose Logging  . . . . . . . . . . . . : Supported
        Error Logging  . . . . . . . . . . . . . . . . . : Supported
        CFA Feature Set  . . . . . . . . . . . . . . . . : Not supported
        CFast Device . . . . . . . . . . . . . . . . . . : Not supported
        Long Physical Sectors (8)  . . . . . . . . . . . : Supported
        Long Logical Sectors . . . . . . . . . . . . . . : Not supported
        Write-Read-Verify  . . . . . . . . . . . . . . . : Supported, Disabled
        NV Cache Feature . . . . . . . . . . . . . . . . : Not supported
        NV Cache Power Mode  . . . . . . . . . . . . . . : Not supported
        NV Cache Size  . . . . . . . . . . . . . . . . . : Not supported
        Free-fall Control  . . . . . . . . . . . . . . . : Not supported
        Free-fall Control Sensitivity  . . . . . . . . . : Not supported
        Nominal Media Rotation Rate  . . . . . . . . . . : 7200 RPM

        SSD Features
       --------------
        Data Set Management  . . . . . . . . . . . . . . : Not supported
        TRIM Command . . . . . . . . . . . . . . . . . . : Not supported
        Deterministic Read After TRIM  . . . . . . . . . : Not supported

        S.M.A.R.T. Details
       --------------------
        Off-line Data Collection Status  . . . . . . . . : Never Started
        Self Test Execution Status . . . . . . . . . . . : Successfully Completed
        Total Time To Complete Off-line Data Collection  : 584 seconds
        Execute Off-line Immediate . . . . . . . . . . . : Supported
        Abort/restart Off-line By Host . . . . . . . . . : Not supported
        Off-line Read Scanning . . . . . . . . . . . . . : Not supported
        Short Self-test  . . . . . . . . . . . . . . . . : Supported
        Extended Self-test . . . . . . . . . . . . . . . : Supported
        Conveyance Self-test . . . . . . . . . . . . . . : Supported
        Selective Self-Test  . . . . . . . . . . . . . . : Supported
        Save Data Before/After Power Saving Mode . . . . : Supported
        Enable/Disable Attribute Autosave  . . . . . . . : Supported
        Error Logging Capability . . . . . . . . . . . . : Supported
        Short Self-test Estimated Time . . . . . . . . . : 1 minutes
        Extended Self-test Estimated Time  . . . . . . . : 113 minutes
        Conveyance Self-test Estimated Time  . . . . . . : 2 minutes
        Last Short Self-test Result  . . . . . . . . . . : Successfully Completed
        Last Short Self-test Date  . . . . . . . . . . . : 11/08/2017 11:23:37
        Last Short Self-test Duration  . . . . . . . . . : 4 minutes
        Last Extended Self-test Result . . . . . . . . . : Never Started
        Last Extended Self-test Date . . . . . . . . . . : Never Started
        Last Conveyance Self-test Result . . . . . . . . : Never Started
        Last Conveyance Self-test Date . . . . . . . . . : Never Started

        Security Mode
       ---------------
        Security Mode  . . . . . . . . . . . . . . . . . : Supported
        Security Erase . . . . . . . . . . . . . . . . . : Supported
        Security Erase Time  . . . . . . . . . . . . . . : 110 minutes
        Security Enhanced Erase Feature  . . . . . . . . : Supported
        Security Enhanced Erase Time . . . . . . . . . . : 110 minutes
        Security Enabled . . . . . . . . . . . . . . . . : No
        Security Locked  . . . . . . . . . . . . . . . . : No
        Security Frozen  . . . . . . . . . . . . . . . . : Yes
        Security Counter Expired . . . . . . . . . . . . : No
        Security Level . . . . . . . . . . . . . . . . . : High

        Serial ATA Features
       ---------------------
        S-ATA Compliance . . . . . . . . . . . . . . . . : Yes
        S-ATA I Signaling Speed (1.5 Gps)  . . . . . . . : Supported
        S-ATA II Signaling Speed (3 Gps) . . . . . . . . : Supported
        S-ATA Gen3 Signaling Speed (6 Gps) . . . . . . . : Supported
        Receipt Of Power Management Requests From Host . : Not supported
        PHY Event Counters . . . . . . . . . . . . . . . : Supported
        Non-Zero Buffer Offsets In DMA Setup FIS . . . . : Not supported
        DMA Setup Auto-Activate Optimization . . . . . . : Supported, Enabled
        Device Initiating Interface Power Management . . : Supported, Enabled
        In-Order Data Delivery . . . . . . . . . . . . . : Not supported
        Asynchronous Notification  . . . . . . . . . . . : Not supported
        Software Settings Preservation . . . . . . . . . : Supported, Enabled
        Native Command Queuing (NCQ) . . . . . . . . . . : Supported
        Queue Length . . . . . . . . . . . . . . . . . . : 32

        Disk Information
       ------------------
        Disk Family  . . . . . . . . . . . . . . . . . . : Barracuda 7200.12
        Form Factor  . . . . . . . . . . . . . . . . . . : 3.5"
        Capacity . . . . . . . . . . . . . . . . . . . . : 1 TB (1 x 1.000.000.000.000 bytes)
        Number Of Disks  . . . . . . . . . . . . . . . . : 1
        Number Of Heads  . . . . . . . . . . . . . . . . : 2
        Rotational Speed . . . . . . . . . . . . . . . . : 7200 RPM
        Rotation Time  . . . . . . . . . . . . . . . . . : 8,33 ms
        Average Rotational Latency . . . . . . . . . . . : 4,17 ms
        Disk Interface . . . . . . . . . . . . . . . . . : Serial-ATA/600
        Buffer-Host Max. Rate  . . . . . . . . . . . . . : 600 MB/seconds
        Buffer Size  . . . . . . . . . . . . . . . . . . : 65536 KB
        Drive Ready Time (Typical) . . . . . . . . . . . : 10 seconds
        Average Seek Time  . . . . . . . . . . . . . . . : 8,5 ms
        Track To Track Seek Time . . . . . . . . . . . . : ? ms
        Full Stroke Seek Time  . . . . . . . . . . . . . : ? ms
        Width  . . . . . . . . . . . . . . . . . . . . . : 101,6 mm (4,0 inch)
        Depth  . . . . . . . . . . . . . . . . . . . . . : 147,0 mm (5,8 inch)
        Height . . . . . . . . . . . . . . . . . . . . . : 20,2 mm (0,8 inch)
        Weight . . . . . . . . . . . . . . . . . . . . . : 400 grams (0,9 pounds)
        Required Power For Spinup  . . . . . . . . . . . : 2.000 mA
        Power Required (Seek)  . . . . . . . . . . . . . : 5,9 W
        Power Required (Idle)  . . . . . . . . . . . . . : 4,0 W
        Power Required (Standby) . . . . . . . . . . . . : 0,6 W
        Manufacturer . . . . . . . . . . . . . . . . . . : Seagate Technology
        Manufacturer Website . . . . . . . . . . . . . . : http://www.seagate.com/www/en-us/products

        S.M.A.R.T.
       ------------
    No.  Attribute                Thre.. Value  Worst  Data                Status                   Flags                                                  
    1    Raw Read Error Rate      6      113    99     00000375E730        OK                       Error-Rate, Performance, Statistical, Critical         
    3    Spin Up Time             0      97     97     000000000000        OK (Always passing)      Statistical, Critical                                  
    4    Start/Stop Count         20     98     98     0000000009AF        OK                       Self Preserving, Event Count, Statistical              
    5    Reallocated Sectors Co.. 10     100    100    000000000000        OK                       Self Preserving, Event Count, Statistical, Critical    
    7    Seek Error Rate          30     82     60     00010B2D53E7        OK                       Error-Rate, Performance, Statistical, Critical         
    9    Power On Time Count      0      95     95     0000000013F6        OK (Always passing)      Self Preserving, Event Count, Statistical              
    10   Spin Retry Count         97     100    100    000000000000        OK                       Event Count, Statistical, Critical                     
    12   Drive Power Cycle Count  20     98     98     0000000009AB        OK                       Self Preserving, Event Count, Statistical              
    183  SATA Downshift Count     0      100    100    000000000000        OK (Always passing)      Self Preserving, Event Count, Statistical              
    184  End-to-End Error Count   99     100    100    000000000000        OK                       Self Preserving, Event Count, Statistical              
    187  Reported Uncorrectable.. 0      100    100    000000000000        OK (Always passing)      Self Preserving, Event Count, Statistical              
    188  Command Timeout          0      100    100    000000000000        OK (Always passing)      Self Preserving, Event Count, Statistical              
    189  High Fly Writes          0      100    100    000000000000        OK (Always passing)      Self Preserving, Event Count, Error-Rate, Statistical  
    190  Airflow Temperature      45     64     51     0000241A0024        OK                       Self Preserving, Statistical                           
    191  G-Sense Error Rate       0      100    100    000000000000        OK (Always passing)      Self Preserving, Event Count, Statistical              
    192  Power off Retract Cycl.. 0      100    100    00000000007A        OK (Always passing)      Self Preserving, Event Count, Statistical              
    193  Load/Unload Cycle Count  0      99     99     000000000A09        OK (Always passing)      Self Preserving, Event Count, Statistical              
    194  Disk Temperature         0      36     49     001200000024        OK (Always passing)      Self Preserving, Statistical                           
    197  Current Pending Sector.. 0      100    100    000000000000        OK (Always passing)      Event Count, Statistical                               
    198  Off-Line Uncorrectable.. 0      100    100    000000000000        OK (Always passing)      Event Count                                            
    199  Ultra ATA CRC Error Co.. 0      200    200    000000000000        OK (Always passing)      Self Preserving, Event Count, Error-Rate, Performanc..
    240  Head Flying Hours        0      100    253    2F1F00001484        OK (Always passing)                                                             
    241  Total LBA Written        0      100    253    0005D570293E        OK (Always passing)                                                             
    242  Total LBA Read           0      100    253    0008B0E56753        OK (Always passing)                                                             

        Transfer Rate Information
       ---------------------------
        Total Data Read  . . . . . . . . . . . . . . . . : 3.753 MB,  4.518 MB since installation  (11/08/2017)
        Total Data Write . . . . . . . . . . . . . . . . : 2.339 MB,  2.492 MB since installation
        Average Reads Per Day  . . . . . . . . . . . . . : 4.518,00 MB
        Average Writes Per Day . . . . . . . . . . . . . : 2.492,00 MB
        Current Transfer Rate  . . . . . . . . . . . . . : 519 KB/s
        Maximum Transfer Rate  . . . . . . . . . . . . . : 104862 KB/s
        Current Read Rate  . . . . . . . . . . . . . . . : 519 KB/s
        Current Write Rate . . . . . . . . . . . . . . . : 0 KB/s
        Current Disk Activity  . . . . . . . . . . . . . : 7 %

      -- Partition Information --

    Logical Drive                           Total Space         Free Space          Free Space               Used Space
    C: (Disk: #0)                           930,7 GB            824,1 GB             89 %                    ##------------------

  • rocketh

    12 Posts

    825

    0

    Posted August 17th, 2017 05:00

    Minor update - I recently got a BSOD as well, so I guess re-installing didn't fix much.

    I'd like to re-try with a clean installation though, so I'm asking you, what should I do regarding drivers?

    1) In my last re-installation, I simply installed all drivers found on the Dell support page before going online.

    2) Would it be better to use the DellDeviceManager instead?