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SLDewey

updated

14 years ago

S

SLDewey

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3965

February 5th, 2013 14:00

Alienware X51 - Red Pixel Problem

I had been using my new X51 for three days when all of a sudden red pixels appeared on my home screen (black background with blue alien head) on start up. These would dissaper as I moved my cursor around the screen but they would quickly reappear.  I contacted Dell support but they could not fix the problem nor could they see it using remote access.  The Dell representative suggested that I try a different monitor and/or connect my computer to my TV using an HDMI cable.  I tried each of these but the red pixel issue remained.  I then open the unit and removed and re-inserted the graphics card (not so easy to do).  Again, the problem remained.  I did a system restore to the 1st day when the computer was working (Portal2, Far Car3 and Fallout New Vegas).  The problem remained.

I am going to contact Dell again this evening and strongly suggest that this is a graphics card problem.   Has anyone esle experienced this issue?

  • 3rd Generation Intel® Core™ i7-3770 (8M Cache, up to 3.4 GHz)
  • Windows® 7 Home Premium, 64Bit, English
  • 16GB2 Dual Channel DDR3 SDRAM at 1600MHz
  • 2TB Serial ATA 3 Hard Drive
  • NVIDIA® GeForce® GTX 660 1.5GB GDDR5

 

Thanks,

Steve