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13 Posts
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12158
December 3rd, 2011 18:00
Dell Dead Pixel Policy for Alienware M14X?
Hi guys,
What's the Dell dead pixel policy for the Alienware M14X?
http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=414288 doesn't cover this and http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=RC956904&l=en&s=hied&docid=DSN_60EC97300BA883BBE040AE0AB8E10ED0&isLegacy=true is two years old.
I have 3 Years Next Day In-Home Service as my service level.
Thanks!
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liam709
1 Message
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December 23rd, 2011 07:00
bump, i'm curious aswell
ivanheneghan
13 Posts
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January 16th, 2012 14:00
Hey Liam,
Best to call Dell on this - they replaced my screen with a single dead dark pixel and a single dead bright pixel, so I think it's the same as support.dell.com/.../document .
Ivan
HaaCha
28 Posts
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January 16th, 2012 14:00
Give Dell a call. If you have the 3 year extended in home service, this should be covered.