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ashone

updated

9 years ago

A

ashone

9 Posts

0

950

September 4th, 2017 05:00

ethernet/internet

I don t know what happened or how. Yesterday my ethernet was fine. now i m getting this message

Ethernet doesn’t have a valid IP configuration. I have tried EVERYTHING with no success. It s showing as being connected.. and yet i can t get an ip address.The internet on my other computer is working fine( as you can see) I suspect it is a hardware problem and not a software problem. I have an Aurora R6 Desktop.

  • Eimy_B

    6 Operator

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    Posted September 5th, 2017 10:00

    Hi ashone‌,

    First you can try a system restore back to a point before this started. 

    Try a power cycle of the router and modem: disconnect both for around 20 seconds and then plug them back. After the power cycle, you can follow all the steps on this link:

    Fix: Wi-Fi doesn't have valid IP configuration on Windows 10 (this one is for WiFi but it should also work for Ethernet)

  • ashone

    9 Posts

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    Posted September 5th, 2017 10:00

    It was already wired. Neither wifi or Ethernet work. Tried restore to a

    previous point. No luck

  • Tesla1856

    10 Wizard

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    Posted September 5th, 2017 10:00

    First, disconnect from WiFi AccessPoint. Then, try using a real wire and not WiFi.

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • Tesla1856

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    Posted September 5th, 2017 11:00

    Keep it disconnected from WiFi AccessPoint.

    Keep it on a real wire.

    1. Is a device in Device Manager in error?

     

    2. When you connect the cable, do the led-lights on the Aurora-R6's ethernet port and also the router-port turn on?

     

    3. Have you tried a different cable?

    4. Try another wired computer in this location with this same cable. Result?

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • ashone

    9 Posts

    564

    1

    Posted September 6th, 2017 06:00

    The Device manager says that my ethernet controller is working

    properly.Both lights turn on.I do not have a second cable at this

    moment.Oho!!! I have attached the cable to another computer..and...It s the

    cable!!!!!! TYTY!!!

  • Tesla1856

    10 Wizard

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    Posted September 6th, 2017 08:00

    ashone wrote:

    I have attached the cable to another computer..and...It's the

    cable!!!!!! TYTY!!!

    Yeah, it happens (but not often). I too prefer a hard-wired connection when possible. 

    You are welcome. Enjoy your new computer.

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • ashone

    9 Posts

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    Posted September 6th, 2017 12:00

    grumble. so i went out and bought a new cable and tested it out. color me

    frustrated.Luckily for me I bought an extended warranty. On my next day off

    of work I m getting a pro to look at it. TY VERY much for all of the help

    tho.

  • Tesla1856

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    Posted September 6th, 2017 14:00

    You lost me.

     

    I thought you got in working. Is the Ethernet port on the Aurora-R6 working now or not?

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • ashone

    9 Posts

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    0

    Posted September 7th, 2017 09:00

    I thought it would work too. I tried a new cable. I am getting a new

    message,with the overall same result only now it's showing neither ethernet

    or Bluetooth is operational. Every thing else however .. is working.

  • Tesla1856

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    Posted September 7th, 2017 10:00

    OK, one more time.

     

    If you install a different (working) computer in the same location

    with it's WiFi turned OFF.

    Connect the best (new?) ethernet cable and reboot.

    DOES IT WORK? Can you access the Internet and your network?

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.