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November 15th, 2012 05:00

Help! - exception unknown error - Dell BIOS upgrade

Used the dell scan tool to find available upgrades, install cause exception errors.

known:

Alienware M17x R3

8gb ddr5 ram

nvidia mtx460m 1.5gb video

intel i7 processor

 

downloaded the Dell BIOS and Alienware BIOS upgrades as suggested with the Dell support scan

after install, while starting up, the updater was finishing.

Alienwarefusioncontroller.exe - application error;

the exception unknown software exception (0xc0000417) occured in the application at location 0x5f3577e.

click ok to terminate the program.

 

any idea if this is going to be a recurring problem at startup? or if it will cause any problems later on?, if so any way to fix it?

girlfriends laptop, she used the scan and update thing from the dell site in hopes it would help with an issue with the mouse randomly not working in usb slots. mouse works fine with other pc's / laptops.

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