All Pre-Dell Alienware support should go to Legacy Alienware -
Phone: 866-287-6727
Email:
EMEA = cer_aw@dell.com
Americas = support@alienware.com
Australia = anzlegacysupport@Dell.com
Drivers: http://support.alienware.com/Support_Pages/Restricted_Pages/driver_downloads.aspx

They will need the following information -
Name:
Address:
Phone:
System Model:
Issue Description:
Alienware Account Number:
Alienware Order Number:
Issue:
Troubleshooting done: