Important Disclaimer: This article contains steps that tell you how to modify the registry, and is intended for advanced computer users. Netflix customer support cannot assist in troubleshooting this error, and we recommend you consult a certified computer technician for assistance.

If you do choose to troubleshoot on your own, Microsoft recommends that you back up the registry before you modify it so that you can restore it if a problem occurs. For more information about how to back up and restore the registry, visit the Microsoft Support site.

Important: Serious problems can occur if you modify the registry incorrectly. If you choose to modify the registry yourself, make sure you follow these steps carefully.

1. Select the Search box on the taskbar and type regedit.
2. In the App results, select regedit, then select Yes if prompted.
3. Locate and select the following registry folder:
   • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Audio
4. Look for the value DisableProtectedAudioDG in the right-hand pane.
5. If the DisableProtectedAudioDG value is present, right-click on it and choose Delete.
6. Exit the Registry Editor.
7. Select the Search box on the taskbar and type cmd.
8. In the App results, right-click on Command Prompt, then select Run as Administrator.
9. Type Net stop audiosrv and hit Enter.
10. Type Net start audiosrv and hit Enter.
11. Exit the Command Prompt.
12. Try Netflix again.