Missing Driver

Question

After having to do a reset to Windows 8, I reinstalled all available drivers on the support page for my Alienware M17 R4. However, I still have one "unknown device". The action center on Windows 8 is giving me this message:

Solve a problem with COMPAL Embedded System Control

COMPAL Embedded System Control is missing a driver.

To find out if a solution or an updated version of COMPAL Embedded System Control is available, go online to your PC manufacturer’s website.

AVignati · Accepted Answer

Reinstalling the chipset driver did not fix the issue and uninstalling COMPAL Embedded System Control and reinstalling it did not help. When I uninstalled COMPAL Embedded System Control a totally different Hardware ID was showing up as a unknown device. Which would disappear upon reinstall. it was definitely not the OSD driver either.

After giving up, I called Alienware Tech Support, after about 45 minutes of watching the tech do the same things I had already tried he somehow discovered it was in fact a missing Wireless On/Off driver that is not showing as an available driver to me under my service tag.

DELL-Appu S · Answer

Hi AVignati,

You may try to install the Chipset driver. If Other Devices shows up again, you may provide the hardware ID so that I can look for the driver. Right click on Unknown Device -> choose Properties -> Details

Expand Other Devices -> right click on -> choose Properties -> Details (see example screenshot)

Please reply if you have any questions.

AVignati · Answer

Hardware Id... ACPI\VEN_CPL&DEV_0002

DELL-Appu S · Answer

Hi AVignati,

Thank you for the response. Would like to know if installing the chipset driver has fixed the issue. I tried to look for the driver using the Hardware ID. IT indicates towards the COMPAL Embedded System Control. Installing the chipset driver should take care of this issue.

Awaiting your response.

NataliaatAW · Answer

Hello, That is actually the On Screen Display driver, here's the link for the download: M14x r2 OSD driver

DELL-Appu S · Answer

Hi AVignati,

Thank you for your detailed response. Unfortunately steps that I shared were not of much help. It appears that the Alienware support was able to figure out the problem. Let me know if you need any further help; would be glad to assist.

AndrewSi · Answer

NataliaatAW - Is absolutley right, just had the same yellow bang appear in my device manager while re-installing windows 8 on a M17x R4, it disappeared after installing alienware OSD.

Milena M458 · Answer

We are glad you were able to resolved the problem!

wiliam lara · Answer

ACPI\VEN_CPL&DEV_0002

azse · Answer

Hello, i installed windows 8.1 but i have problem finding compatible driver for my gt335m graphics card.. on m11x. also i have two unknown devices one i think is the chipset but i can not figure out the other... please may i have your advises?

Henryaga · Answer

I just solved this problem installing the Free Fall Sensor Driver.  I hope this will help you.

MasoudKing · Answer

Chipset_Driver_RYY2F_WN_3.0.1.41_A00 i cant install this driver what can i do?

Locked Topics – Alienware General

Missing Driver

Solve a problem with COMPAL Embedded System Control

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