Sounds like your GPU driver has messed up and you are defaulting to intel's on-chip gpu. Uninstall your current driver reboot and run ccleaner's registry clean-up tool. Download the latest driver and re-install. Use something like gpu-z to check they system can switch between GPUs.
Alienware - Rodrigo
7 Technologist
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4.4K Posts
0
August 15th, 2017 12:00
Hi,
We are sorry to hear about this issue. Send me your Service Tag in a PM so we can review your system specs and help you troubleshoot this issue.
Tesla1856
8 Wizard
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17.4K Posts
0
August 15th, 2017 14:00
I doubt smashing it with a hammer will help, you can try it if you want.
What Alienware model computer do you have?
Is Power Profile set to "High Performance" ?
If a laptop, are you sure game .EXE is set to use stronger/dedicated video card and not the tiny Intel one?
007007007
1 Rookie
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30 Posts
0
August 15th, 2017 20:00
Perhaps you were lumped with one of those particularly famous putrid nvidia drivers?
Carbon Based Lifeform
2 Intern
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872 Posts
0
August 16th, 2017 04:00
+1 for smashing it with the Hammer. don't forget to stream the Event. use HD Webcam PLZ. thanks.
but for Future Reference, what Update was it exactly? you can probably see it if you check the Windows Update History.
Fadingfool
31 Posts
0
August 24th, 2017 05:00
Sounds like your GPU driver has messed up and you are defaulting to intel's on-chip gpu. Uninstall your current driver reboot and run ccleaner's registry clean-up tool. Download the latest driver and re-install. Use something like gpu-z to check they system can switch between GPUs.