X51 R2

First off let me say I am completely unhappy with this product, X51 R2 and the supposed support and return policy. My brand X computer works better for an 8th of the cost.

Ok, on Dec. 9., 2013 I received this computer and did all that's necessary to get it up and running. I added AVG antivirus software and MS2013, afew card games and Pics from my camera and that’s it. on Jan. 4, 2014 I turned on the computer and it seemed to be taking longer to boot to the sign in scree, then a messages comes up and sys , could not find client or something like that, can’t remember, and starts over again like it did the very first time I turned it on. So I waited, not sure how long and it finishes, Alienware, then my name and they to the Windows 8 screen with the APP icons, but I only see four of them now and the screen starts flashing. I then get a message that says, could not load Microsoft keyboard and mouse while the screen is flashing! the message also ask if I want to check for a fix which I clicked yes and it says it finds a fix and it fixes and the mouse and key work fine but the screen is flashing and I still have only four APP tiles. So after I Ctrl+lt_Del I get the restart, shutdown or sleep button, so restart, F12 and into the, I think it’s the ESPA screen to check the computer for problems. I run the disonistics and it say all ok, so restart, and the same thing back to the flashing screen and four APP tiles only. At this point I think maybe I need to restore to a different time, so back to Dec. 27, 2013, restart and same thing. I get the screen flashing to stop only when I hold the F1 key down, and the help menu shows or the Esc key. So I am able to delete the updates, restart and the same thing is wrong. Dell says I am out my 30 day window so can’t return for refund and that I need to be in front before they will help, this a short version of my 3+ hours wait. I paid a lot of money for a computer that worked for two weeks now the company says you’re stuck with it but will help! Alos yesterday I turn it on again and now I have no APP tiles and still a flashing screen thats pikish!