I have a lot of event errors.
I am not sure but it looks this makes a problem me to open a visual studio solution program.
Log Name: Application
Source: ATIeRecord
Date: 4/18/2013 10:33:32 PM
Event ID: 16388
Task Category: EEU
Level: Error
Keywords: Classic
User: N/A
Computer: HomeDesktop1
Description:
ATI EEU Client event error
Event Xml:
16388
2
16
0x80000000000000
237497
Application
HomeDesktop1
This is system info.
Dell Support Center: System Information
Sunday, May 5, 2013 12:54:33 AM
| Product |
XPS 8500 |
| BIOS Version String |
A09 |
| Service Tag |
CNQZRW1 |
| Express Service Code |
275-574-492-01 |
|
Name |
Microsoft Windows 8 (64-bit) |
|
Service Pack |
Service Pack 0 |
|
Build Number |
9200 |
|
DirectX Version |
11 |
| Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (CPU:0) |
|
Name |
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz |
|
Cores |
4 |
|
Threads |
8 |
|
Total Physical Memory |
8.00 GB |
|
Maximum Supported Memory |
32.00 GB |
| Hard Drive - ST1000DM003-1CH162 |
|
Vendor |
Seagate |
|
Model Number |
ST1000DM003-1CH162 |
|
Serial Number |
Z1D3GZ0J |
|
Firmware Revision |
CC44 |
|
Marketed Size |
1 TB |
| Optical Drive - HL-DT-ST DVD+-RW GHA2N |
|
Model Number |
HL-DT-STDVD+-RW GHA2N |
|
Drive Serial Number |
KD3CAMF4446 |
|
Firmware Revision |
A103 |
|
Firmware Date |
8/20/2012 |
| Name |
Microsoft Windows 8 (64-bit) |
| Service Pack |
Service Pack 0 |
| Build Number |
9200 |
| DirectX Version |
11 |
| Windows Directory |
c:\windows |
| System Directory |
c:\windows\system32 |
| Maximum OS Memory |
192.00 GB |
| System Name |
HOMEDESKTOP1 |
| User Name |
Andrew Choi |
| Windows Experience Index |
|
|
Base Score |
5.9 |
|
Processor Subscore |
8.0 |
|
Memory (RAM) Subscore |
8.0 |
|
Graphics (Aero) Subscore |
6.9 |
|
Gaming Graphics Subscore |
6.9 |
|
Primary Disk Subscore |
5.9 |
|
Assessment State |
Valid Scores |
|
Assessment Date |
2/18/2013 6:50:14 PM |
|
|
Automatic Updates |
Automatic download and install |
|
Last checked |
2013-05-05 00:33:24 |
|
Automatic Updates |
Automatic download and install |
|
Last checked |
2013-05-05 00:33:24 |
| Firewall - McAfee Firewall |
|
Product Name |
McAfee Firewall |
|
Program Enabled |
Yes |
| Firewall - Windows Firewall |
|
Windows Firewall Enabled |
Yes |
| Virus Scanner - McAfee Anti-Virus and Anti-Spyware |
|
Product Name |
McAfee Anti-Virus and Anti-Spyware |
|
Program Up To Date |
Yes |
|
On Access Scanning Enabled |
Yes |
| Virus Scanner - Windows Defender |
|
Product Name |
Windows Defender |
|
Program Up To Date |
Yes |
|
On Access Scanning Enabled |
No |
|
Manufacturer |
Dell Inc. |
|
Product |
0NW73C |
|
Vendor |
Dell Inc. |
|
Release Date |
09/05/2012 |
|
BIOS Version String |
A09 |
|
ROM Size |
4.00 MB |
| Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller |
|
Interface |
PCI |
|
Location |
PCI bus 0, device 31, function 2 |
|
Type |
SATA Controller |
|
Class |
01h:06h:01h |
|
PCI Identification |
|
|
|
Vendor Name |
Intel Corporation |
|
|
Vendor ID |
8086h |
|
|
Device ID |
1E02h |
|
|
Revision |
04h |
|
|
Driver Provider |
Intel Corporation |
|
Driver Version |
11.6.1.1001, 9-18-2012 |
|
Driver |
c:\windows\system32\drivers\iastora.sys |
| Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft) |
|
Interface |
PCI |
|
Location |
PCI bus 0, device 20, function 0 |
|
Type |
USB xHCI Controller (USB 3.0) |
|
Class |
0Ch:03h:30h |
|
PCI Identification |
|
|
|
Vendor Name |
Intel Corporation |
|
|
Vendor ID |
8086h |
|
|
Device ID |
1E31h |
|
|
Revision |
04h |
|
|
Driver Provider |
Microsoft |
|
Driver Version |
6.2.9200.16548, 3-1-2013 |
|
Driver |
c:\windows\system32\drivers\usbxhci.sys |
| Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D |
|
Interface |
PCI |
|
Location |
PCI bus 0, device 26, function 0 |
|
Type |
USB EHCI Controller (USB 2.0) |
|
Class |
0Ch:03h:20h |
|
PCI Identification |
|
|
|
Vendor Name |
Intel Corporation |
|
|
Vendor ID |
8086h |
|
|
Device ID |
1E2Dh |
|
|
Revision |
04h |
|
|
Driver Provider |
Intel |
|
Driver Version |
9.3.0.1011, 8-26-2011 |
|
Driver |
c:\windows\system32\drivers\usbehci.sys |
| Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26 |
|
Interface |
PCI |
|
Location |
PCI bus 0, device 29, function 0 |
|
Type |
USB EHCI Controller (USB 2.0) |
|
Class |
0Ch:03h:20h |
|
PCI Identification |
|
|
|
Vendor Name |
Intel Corporation |
|
|
Vendor ID |
8086h |
|
|
Device ID |
1E26h |
|
|
Revision |
04h |
|
|
Driver Provider |
Intel |
|
Driver Version |
9.3.0.1011, 8-26-2011 |
|
Driver |
c:\windows\system32\drivers\usbehci.sys |
| Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (CPU:0) |
|
Name |
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz |
|
Cores |
4 |
|
Threads |
8 |
|
Signature |
306A9h |
|
Family |
6h |
|
Model |
3Ah |
|
Technology |
22 nm |
|
Temperature |
43 C |
|
Performance |
|
|
|
Max Qualified Speed |
3.40 GHz |
|
|
Max Turbo Boost Speed |
3.89 GHz |
|
|
Current Speed |
3.79 GHz |
|
|
Multiplier |
x 38.0 (16 - 34) |
|
|
Max Turbo Boost Ratio |
x 39 |
|
|
Bus Speed |
99.77 MHz |
|
|
Features |
MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, IDA, XD, VMX, AES |
|
Cache Summary |
|
|
|
L1 Instruction Cache |
4 x 32.00 kB |
|
|
L1 Data Cache |
4 x 32.00 kB |
|
|
L2 Cache |
4 x 256.00 kB |
|
|
L3 Cache |
8.00 MB |
|
|
|
Temperature |
44 C |
|
|
Threads |
2 |
|
|
Temperature |
43 C |
|
|
Threads |
2 |
|
|
Temperature |
30 C |
|
|
Threads |
2 |
|
|
Temperature |
41 C |
|
|
Threads |
2 |
|
|
Quantity |
4 |
|
|
Level |
L1 |
|
|
Type |
Data |
|
|
Size |
32.00 kB |
|
|
Associativity |
8-Way Set-Associative |
|
|
Line Size |
64 bytes |
|
|
Quantity |
4 |
|
|
Level |
L1 |
|
|
Type |
Instruction |
|
|
Size |
32.00 kB |
|
|
Associativity |
8-Way Set-Associative |
|
|
Line Size |
64 bytes |
|
|
Quantity |
4 |
|
|
Level |
L2 |
|
|
Type |
Unified |
|
|
Size |
256.00 kB |
|
|
Associativity |
8-Way Set-Associative |
|
|
Line Size |
64 bytes |
|
|
Quantity |
1 |
|
|
Level |
L3 |
|
|
Type |
Unified |
|
|
Size |
8.00 MB |
|
|
Associativity |
16-Way Set-Associative |
|
|
Line Size |
64 bytes |
|
Total Physical Memory |
8.00 GB |
|
Maximum Supported Memory |
32.00 GB |
|
|
Total Size |
4.50 GB |
|
|
Recommended Total Size |
11.84 GB |
|
|
Page File c:\pagefile.sys |
|
|
|
Location |
c:\pagefile.sys |
|
|
|
Size |
4.50 GB |
|
|
Source |
SMBIOS |
|
|
Memory Size |
4.00 GB |
|
|
Memory Type |
DDR3 (1600 MHz) |
|
|
Memory Manufacturer |
Hynix/Hyundai |
|
|
Memory Part Number |
HMT351U6CFR8C-PB |
|
|
Memory Serial Number |
1E3D419A |
|
|
Source |
SMBIOS |
|
|
Memory Size |
4.00 GB |
|
|
Memory Type |
DDR3 (1600 MHz) |
|
|
Memory Manufacturer |
Hynix/Hyundai |
|
|
Memory Part Number |
HMT351U6CFR8C-PB |
|
|
Memory Serial Number |
1E7D41F7 |
| Network Card - Dell Wireless 1703 802.11b/g/n (2.4GHz) |
|
MAC Address |
f4:b7:e2:6a:b5:dd |
|
Adapter Connected |
Yes |
|
Current Speed |
54.00 Mbps |
|
IP Address |
192.168.1.5 |
|
IP Mask |
255.255.255.0 |
|
Gateway IP Address |
192.168.1.1 |
|
DHCP Server |
192.168.1.1 |
|
Adapter DHCP Enabled |
Yes |
|
Driver Provider |
Atheros Communications Inc. |
|
Driver Version |
10.0.0.67, 6-14-2012 |
| Network Card - Realtek PCIe GBE Family Controller |
|
MAC Address |
90:b1:1c:9c:76:8b |
|
Adapter Connected |
No |
|
IP Address |
0.0.0.0 |
|
IP Mask |
0.0.0.0 |
|
Gateway IP Address |
0.0.0.0 |
|
Adapter DHCP Enabled |
Yes |
|
Driver Provider |
Realtek |
|
Driver Version |
8.2.612.2012, 6-12-2012 |
| Bluetooth Port - Dell Wireless 1703 Bluetooth |
|
Bluetooth Port Address |
(F4:B7:E2:6A:B5:DE) |
|
Service Name |
BTHUSB |
|
Driver Provider |
Qualcomm Atheros Communications |
|
Driver Version |
8.0.0.200, 6-21-2012 |
|
Vendor |
Seagate |
|
Model Number |
ST1000DM003-1CH162 |
|
Serial Number |
Z1D3GZ0J |
|
Firmware Revision |
CC44 |
|
Size |
931.5 GB |
|
Marketed Size |
1 TB |
|
Sector Information |
|
|
|
Physical Sector Size |
4 KB |
|
|
Logical Sector Size |
512 B |
|
|
Logical Sector Count |
1953525168 |
|
|
Supported Standards |
ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5 |
|
Negotiated Signaling Speed |
6.0 Gbps |
|
Form Factor |
3.5" |
|
Rotation Rate |
7200 RPM |
|
Total Data Read |
1.23 TB |
|
Total Data Written |
1019.16 GB |
|
Temperature Information |
|
|
|
Temperature |
32 C |
|
|
Minimum Temperature (Power Cycle) |
24 C |
|
|
Maximum Temperature (Power Cycle) |
34 C |
|
|
Minimum Temperature (Lifetime) |
19 C |
|
|
Maximum Temperature (Lifetime) |
37 C |
|
|
SMART Attributes |
|
|
|
Power Cycles |
98 |
|
|
Power On Hours |
1333 |
|
|
Load Cycle Count |
95 |
|
|
Reallocations |
0 |
|
|
Pending Reallocation Count |
0 |
|
|
Offline Scan Uncorrectable Errors |
0 |
|
|
Ultra DMA CRC Errors |
0 |
|
|
Start Stop Count |
80 |
|
|
Security Information |
|
|
|
Status |
User password not set, Security is unlocked, Security is frozen |
|
|
Master Password Capability |
High Security |
|
|
Erase Time |
110 minutes |
|
|
Excessive Password Attempts |
No |
|
|
|
Volume Serial Number |
DC6C-DB2E |
|
|
File System |
NTFS |
|
|
Volume Capacity |
916.66 GB |
|
|
Volume Free Space |
854.93 GB |
|
|
Volume Used Space |
61.73 GB |
|
Model Number |
HL-DT-STDVD+-RW GHA2N |
|
Drive Serial Number |
KD3CAMF4446 |
|
Firmware Revision |
A103 |
|
Firmware Date |
8/20/2012 |
|
Drive Letter |
H |
|
Total Capacity |
3.30 GB |
|
Readable Media |
CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL |
|
Writable Media |
CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL |
|
Write Strategy |
TAO, SAO, RAW |
| Video Card - Intel(R) HD Graphics 4000 |
|
Vendor Name |
Intel Corporation |
|
Interface |
PCI |
|
Video Card Chip Type |
Intel(R) HD Graphics Family |
|
Video Card Memory |
2.06 GB |
|
Video Card BIOS |
Intel Video BIOS |
|
Driver Provider |
Intel Corporation |
|
Driver Version |
9.17.10.2849, 9-2-2012 |
| Video Card - AMD Radeon HD 7570 |
|
Vendor Name |
ATI Technologies Inc |
|
Interface |
PCI Express x16 |
|
Negotiated Link Width |
x16 |
|
Video Card Chip Type |
AMD Radeon Graphics Processor (0x675D) |
|
Video Card Memory |
1.00 GB |
|
Video Card BIOS |
113-C3340400-104 |
|
Fan Speed |
15% |
|
Driver Provider |
Advanced Micro Devices, Inc. |
|
Driver Version |
8.981.0.0, 7-4-2012 |
| Display - SyncMaster (SyncMaster 206BW,SyncMaster Magic CX206BW(Analog)) |
|
Mode |
1680 x 1050 (32-bit) (60 Hz) |
|
Preferred Mode |
1680 x 1050 (59 Hz) |
|
Manufacturer |
Samsung |
|
Serial Number |
H9LPA03904 |
|
Manufacture Date |
Week 43, Year 2007 |
|
Signal Type |
Analog |
| Display - X203H (Acer X203H ) |
|
Mode |
1600 x 900 (32-bit) (59 Hz) |
|
Preferred Mode |
1600 x 900 (59 Hz) |
|
Serial Number |
LEV0C0074011 |
|
Manufacture Date |
Week 34, Year 2009 |
|
Signal Type |
Digital |
| Video Capture Device - Logitech HD Webcam C510 |
|
Driver Provider |
Logitech |
|
Driver Version |
13.80.853.0, 10/22/2012 |
| Sound Card - Logitech USB Camera (HD Webcam C510) |
|
Driver Provider |
Logitech |
|
Driver Version |
13.80.853.0, 10-22-2012 |
|
Driver |
c:\windows\system32\drivers\usbccgp.sys |
| Sound Card - Realtek High Definition Audio |
|
Driver Provider |
Realtek Semiconductor Corp. |
|
Driver Version |
6.0.1.6662, 6-19-2012 |
|
Driver |
c:\windows\system32\drivers\rtkvhd64.sys |
| Sound Card - Intel(R) Display Audio |
|
Driver Provider |
Intel(R) Corporation |
|
Driver Version |
6.14.0.3097, 6-19-2012 |
|
Driver |
c:\windows\system32\drivers\intcdaud.sys |
| Sound Card - AMD High Definition Audio Device |
|
Driver Provider |
Advanced Micro Devices |
|
Driver Version |
8.0.0.8807, 7-17-2012 |
|
Driver |
c:\windows\system32\drivers\atihdw86.sys |
|
Device Version |
0.0.0 |
|
USB Version |
2.0.0 |
|
USB Device Speed |
USB 2.0 (High-speed) |
|
Driver Provider |
Microsoft |
|
Driver Version |
6.2.9200.16384, 6-21-2006 |
|
Driver |
c:\windows\system32\drivers\usbhub.sys |
| Dell USB Wired Multimedia Keyboard |
|
Manufacturer |
DELL |
|
Device Version |
1.0.7 |
|
USB Version |
1.1.0 |
|
USB Device Speed |
USB 1.0 (Low-speed) |
|
Driver Provider |
Microsoft |
|
Driver Version |
6.2.9200.16384, 6-21-2006 |
|
Driver |
c:\windows\system32\drivers\usbccgp.sys |
|
Manufacturer |
DELL |
|
Device Version |
87.0.0 |
|
USB Version |
2.0.0 |
|
USB Device Speed |
USB 1.0 (Low-speed) |
|
Driver Provider |
Microsoft |
|
Driver Version |
6.2.9200.16518, 6-21-2006 |
|
Driver |
c:\windows\system32\drivers\hidusb.sys |
|
Manufacturer |
Generic |
|
Serial Number |
058F63626476 |
|
Device Version |
1.0.0 |
|
USB Version |
2.0.0 |
|
USB Device Speed |
USB 2.0 (High-speed) |
|
Driver Provider |
Microsoft |
|
Driver Version |
6.2.9200.16384, 6-21-2006 |
|
Driver |
c:\windows\system32\drivers\usbstor.sys |
|
Device Version |
0.0.0 |
|
USB Version |
2.0.0 |
|
USB Device Speed |
USB 2.0 (High-speed) |
|
Driver Provider |
Microsoft |
|
Driver Version |
6.2.9200.16384, 6-21-2006 |
|
Driver |
c:\windows\system32\drivers\usbhub.sys |
| Bluetooth USB Host Controller |
|
Manufacturer |
Atheros Communications |
|
Serial Number |
Alaska Day 2006 |
|
Device Version |
0.0.1 |
|
USB Version |
1.1.0 |
|
USB Device Speed |
USB 1.1 (Full-speed) |
|
Driver Provider |
Qualcomm Atheros Communications |
|
Driver Version |
8.0.0.200, 6-21-2012 |
|
Driver |
c:\windows\system32\drivers\bthusb.sys |
| Logitech USB Camera (HD Webcam C510) |
|
Serial Number |
053DA9A0 |
|
Device Version |
0.1.0 |
|
USB Version |
2.0.0 |
|
USB Device Speed |
USB 2.0 (High-speed) |
|
Driver Provider |
Logitech |
|
Driver Version |
13.80.853.0, 10-22-2012 |
|
Driver |
c:\windows\system32\drivers\usbccgp.sys |
| Generic- MS/MS-Pro USB Device |
|
Model Number |
Generic-MS/MS-Pro |
|
Firmware Revision |
1.03 |
|
Drive Letter |
G |
| Generic- Compact Flash USB Device |
|
Model Number |
Generic-Compact Flash |
|
Firmware Revision |
1.01 |
|
Drive Letter |
E |
| Generic- SM/xD-Picture USB Device |
|
Model Number |
Generic-SM/xD-Picture |
|
Firmware Revision |
1.02 |
|
Drive Letter |
F |
| Generic- SD/MMC USB Device |
|
Model Number |
Generic-SD/MMC |
|
Firmware Revision |
1.00 |
|
Drive Letter |
D |
| Keyboard - HID Keyboard Device |
|
Manufacturer |
(Standard keyboards) |
|
Driver Provider |
Microsoft |
|
Driver Version |
6.2.9200.16548, 6-21-2006 |
|
Driver |
c:\windows\system32\drivers\kbdhid.sys |
| Mouse - HID-compliant mouse |
|
Manufacturer |
Microsoft |
|
Driver Provider |
Microsoft |
|
Driver Version |
6.2.9200.16548, 6-21-2006 |
| Mouse - DELL USB Laser Mouse |
|
Driver Provider |
Microsoft |
|
Driver Version |
6.2.9200.16518, 6-21-2006 |
| Send to Microsoft OneNote 15 Driver |
|
Model |
Send to Microsoft OneNote 15 Driver |
|
Path |
Send To OneNote 2013 |
|
Driver Version |
0.3.9200.16451 |
|
Driver |
C:\Windows\System32\DriverStore\FileRepository\ntprint.inf_amd64_70804bc81126e090\Amd64\mxdwdrv.dll |
| Microsoft XPS Document Writer v4 |
|
Model |
Microsoft XPS Document Writer v4 |
|
Path |
Microsoft XPS Document Writer |
|
Driver Version |
0.3.9200.16451 |
|
Driver |
C:\Windows\System32\DriverStore\FileRepository\ntprint.inf_amd64_70804bc81126e090\Amd64\mxdwdrv.dll |
| HP Photosmart C4100 series |
|
Model |
HP Photosmart C4100 series |
|
Path |
HP Photosmart C4100 series |
|
Driver Version |
0.3.9200.16451 |
|
Driver |
C:\Windows\system32\spool\DRIVERS\x64\3\UNIDRV.DLL
|
Please help me this issue. Thanks, Andrew
DELL-Babita S
4 Apprentice
•
1.3K Posts
0
May 5th, 2013 03:00
Hi Andrew,
Welcome to Dell Community Forum.
Please click on the link below and download and install the latest drivers for your system's ATI graphics card. When you click on the link, you will see an option for "Automatically detect and Install - Download Now" . Please click on this option so that your video card is automatically detected and you will need to proceed as per the prompts onscreen to complete the installation of the drivers. Re-boot your system once installation is completed.
http://bit.ly/17SstR
Let me know if further help is needed.
Thanks and regards,
Babita S
#iworkforDell
For easy access to drivers, manuals and product updates, please visit our Support Site .
AndrewHChoi
2 Posts
0
May 5th, 2013 04:00
When I download and execute AMD Driver Autodetect, it returns "We were unable to find your product or OS" popup.
Thanks, Andrew
DELL-Babita S
4 Apprentice
•
1.3K Posts
0
May 5th, 2013 05:00
Hi Andrew,
Thank you for your reply.
The error 16388 which you were getting earlier indicated an issue with ATI drivers hence I gave you the link to install the latest drivers from the AMD website. However, since you are getting an error message, I request you to try installing the Intel graphics drivers from the Dell Support Website mentioned in the link below.
http://dell.to/10zUPDv
Please select the correct operating system as per your system prior to downloading and installing the Intel Graphics drivers.
Hope this helps resolve the issue. Please reply in case of any further queries.
Thanks and regards,
Babita S
#iworkforDell
For easy access to drivers, manuals and product updates, please visit our Support Site .
DELL-Babita S
4 Apprentice
•
1.3K Posts
0
May 7th, 2013 03:00
Hi Andrew,
Unfortunately we have not received feedback from you on this topic. If you need continued support, please respond to my post.
Thanks and regards,
Babita S
#iworkforDell
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tysonnero
2 Posts
0
May 24th, 2013 06:00
I'm seeing this exact same error like crazy in my event logs.
Hammerklavier
7 Posts
1
January 11th, 2014 14:00
I had the same issue on my XPS 8500. Radeon HD 7570, the latest driver installed.
The solution is simple: stop "AMD External Events Utility" service from starting automatically.
Start - Run - services.msc. Right-click "AMD External Events Utility", choose "Properties", choose "Manual" or "Disabled" in "Startup type".
Reboot. No more blasted event 16388.
Hope it helps.
tysonnero
2 Posts
0
January 14th, 2014 06:00
I'm wondering if that's what I did or if I stopped seeing the event after upgrading to Windows 8.1.
In either case, the error is gone.
I do see a new error from time to time:
ATI EEU maximum number of session has been surpassed
Hammerklavier
7 Posts
0
January 15th, 2014 18:00
Essentially the same issue and the same remedy - disable (or put on manual) any amd services.
Also, disable any amd startup entries: run the task manager, go to startup tab, right click amd related service (if any) and choose disable.
Cheers