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October 19th, 2017 08:00
Precision Tower 3620
Hi,
I have a new lab of 32 Precision Towers, they are running Windows 10 1703 education and have the Quadro P2000 graphics card installed. Connecting to a Dell P2417H monitor.
The problem I am having is that most of the systems will not wake up from sleep they have to be turned on and off to power on. Some of the systems that do wake up do so with a fuzzy screen.
This has happened straight out of the box and after I have built a new Education Windows 1703 image. All device drivers have been updated to the latest version. Any help/advice would be greatly appreciated.
robert p
4 Operator
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9.4K Posts
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October 19th, 2017 09:00
Hi kevibarr,
Thanks for posting.
Apologies that your systems are not working the way you need them to. Since you are an Educational customer, you have a Technical Account Manager assigned to you. They will know aIl about your order and warranty and what services are available to you. Your IT department will have that information or your schools financial department. Your TAM is your contact point with Dell and should be able to resolve this issue for you.
The Community Forum is mainly comprised of Consumer customers who are helping other customers.
RoHe
10 Elder
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45.2K Posts
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October 19th, 2017 13:00
Reboot and immediately press F2 to open BIOS setup. Find the USB Wake Support option and make sure it's Enabled. By default it's Disabled (DUH!)
Don't change anything else in BIOS setup, but be sure to save the change -if any- to USB Wake Support.