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60521
May 22nd, 2008 13:00
XPS 730 ERROR MESSAGE PLEASE HELP
Hi guys i only recieved my xps 730 an hour ago i set it all up and it was fine, i phoned dell customer service coz it looked like i only had 2gb not 4gb. The guy on the phone took me into the Bios showed me it was 4gb then told me to press F10 and exit so i did and now i got a message coming up saying...
WARNING: Have option ROM cannot be invoked.
The guy on the phone restored it to factory settings and flood (cant remeber what he said) the bios.(went online and reinstalled then or something). And i still get the message.
He said he has to speak to his supervisor coz he doesnt know whats going on and he will call me back
I wanted to see if anyone here knew coz this is so silly it worked before he went into the bios now it says that over and over again.
snowerw
67 Posts
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May 22nd, 2008 13:00
ahh i wondered what that warning message was, you must be a fast reader, i have the same error on my 730hc. I dont know what to tell you on that as I am having serious problems with the mobo, getting the 3rd mobo put in today.
But, in order to get vista sp1 update you will need to install the realtek driver update. you can find that by launching the dell connection software or whatever it is then go to drivers, audio. Once you update that driver windows update will allow you to install the sp1 patch. If you dont update that driver sp1 wont show up.
good luck
littlesusie
45 Posts
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May 22nd, 2008 15:00
I dont know why the saying repalce motherboards that makes no sense to me because when u run a diagnostics on the pc it says that the problem is the graphics card
0x9501 - ATI Radeon HD 3870 - 0x1002
Vendor ID:####h Device ID: ####h
##### realtes to the numbers on the error message.
rudboy00
36 Posts
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May 22nd, 2008 15:00
Whats up Guys,
This makes me want to Cancel my order for xps 730. All I have read about xps 730 is there problems nothing good yet, i wonder if i should cancel the order before it even gets to my door.
Other thoughts are you guys running Vista 32 bit or 64 bit?
littlesusie
45 Posts
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May 22nd, 2008 15:00
snowerw
67 Posts
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May 22nd, 2008 15:00
you need the motherboard replace as well? lol, this is bad i have had the system 2 days and now it will have its 3rd mother board placed into it. Oringinal they claim was defective as well as the one they replaced it with leaving me with hoping the 3rd one will actually work. I think its really just they have no idea how to support the 730's and guess to replace the mobo.
snowerw
67 Posts
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May 22nd, 2008 15:00
running 32bit
If i was do to this over I would wait a month for them to figure out the issues. Apparently they dropped the ball on this and support does not have any or enough information to support it.
DELL-Chris M
Community Manager
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May 22nd, 2008 15:00
I have sent this data to the XPS 730 team.
snowerw
67 Posts
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May 22nd, 2008 15:00
littlesusie
45 Posts
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May 22nd, 2008 16:00
Pawk
319 Posts
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May 22nd, 2008 16:00
Just to put this in perspective, the 730 ships with a new mobo configuration. Sadly, with all things new and IT there can be weird issues (1330 mobos screamed, 700 boards had massive issues with Quad cores, et cetera). Guess it's the price for being cutting edge >.<
DELL-Chris M
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May 22nd, 2008 23:00
If you have the XPS 730 with dual Ati video cards, go into the bios and disable the the Jmicron Esata controller. That is what is causing the "WARNING: Have option ROM cannot be invoked" error. We will issue a bios update to correct this. Once released, you may turn it back on.
snowerw
67 Posts
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May 23rd, 2008 03:00
littlesusie
45 Posts
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May 23rd, 2008 06:00
I cant seem to find it either, so does this mean wont dont need to chnage our motherboards now we can cancel the techinicains?
Also one other quick question do we have to share the Ram with the video cards, i got 4gb ram and 700mb is going on each card and 2 gb is only for system use.
Im doing animation in Maya so i need the ful potential i can get for rendering my animations and if the 2gb only applies for system use it wont render quiclky?
DELL-Chris M
Community Manager
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May 23rd, 2008 16:00
Cancel any motherboard exchanges.
The ram is not shared with the cards themselves. The ram is given over to the PCI Express x16 slots. You cannot adjust this.
littlesusie
45 Posts
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May 24th, 2008 10:00