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domagoj1x2
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6 Posts
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June 5th, 2013 06:00
Battery problems
Hi
I'm having some troubles with charging battery on my Dell XPS 12. When I connect the power cable, one of five lamps turn on ( little lamps on right side of laptop which show charging status ). Before problems, lamps were turning on one by one, and when the battery was fully charged they all turned off. And now, they still turn on one by one, but they never turn off, all the 5 lamps are turned on and when I power on my laptop battery shows me about 95% charged. And I know I charged it enough, because I usually charge it for 3-4 hours, but now I did it for quite longer but nothing.
Any solution to this? I don't want battery lose capacity because of this problem, so I'm asking you for help.
Thank you for your reply.
Responses (5)
Solutions (0)
DELL-Ravi Ch
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7112 Posts
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Posted June 7th, 2013 17:00
Hi domagoj1x2,
Please give me an update of the troubleshooting steps performed.
DELL-Ravi Ch
Moderator
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7112 Posts
170
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Posted June 10th, 2013 15:00
Hi domagoj1x2,
I would advise you to update the video card on the system and check if it fixes the issue.
domagoj1x2
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Posted June 5th, 2013 15:00
When the AC adapter is disconnected, the LED's are off.
First, when I press the gauge button once, LED's are on. So I continue pressing it, and then, on my press on the button LED's are off, and when I release my finger from the button, LED's are on. I repeat the press 6-7 times and then LED's turn off as usual.
Battery Health Meter is telling me that my battery is performing normally. I enabled Dell Extended Battery Life, and when I fully discharge the battery and charge again, I will inform you about its behaviour.
I would update the BIOS if those things above won't make any changes. (I have A05 version now).
Regards, and thanks for replying
domagoj1x2
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6 Posts
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Posted June 8th, 2013 09:00
Hi Ravi Ch,
I think that the problem is solved. I successfully charged my laptop, all LED's were off after a couple of hours.
I don't know if it's just a coincidence or what, but I unplugged Logitech Unifying Receiver from USB port(which I use for wireless mouse). Before problems with charging, the Receiver was plugged to eSATA/USB port, but I think that the problems with charging began when it was plugged to just USB port. I accidentaly plugged it to that port (which support charging while laptop is power off, correct me if I'm wrong). So maybe that was the cause of the problem.
Now I have a problem just with one little thing: I changed to Dell Power plan, but after every restart Windows automatically change it to Power saver plan, so I have to manually change it to Dell power plan. Any way to set Dell Power plan as a default plan on startup?
Thank you for your reply and help.

DELL-Ravi Ch
Moderator
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7112 Posts
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Posted June 5th, 2013 14:00
Hi domagoj1x2,
First, do you see the LED’s ‘ON’ when the AC Adapter is disconnected?
Secondly, what happens when you press the gauge button couple of times with an interval of 5-10 secs?
I would advise you to update the BIOS for the system using the link below.
http://dell.to/13G4c8c
In addition, please follow the steps bellow to check the Battery Health Meter and let me know the status.
Please let me know the findings.