It is unfortunate that your computer is not booting up, I’d suggest you to try few steps to isolate the issue.
1. Disconnect external peripherals ( Like Printers , scanners , USB media/ HDD , optical media )
2. Remove the Battery and disconnect the AC Adapter and press and hold power button for a minute so it drains the flee power
3. Connect the battery back in and AC adapter and Press and hold Fn key and Power on the computer which will initiate the Diagnostics
4. The diagnostics will begin which will check the functionality of the hardware and make sure once the test is complete to make a note of error message if in case
I appreciate that you’ve tried the steps mentioned previously and it is considered as a Software issue as all the tests passed on hardware. Requesting you to reply us back with the Service tag of your computer on a private message so we can check your system details and let you know the best options. To send a private message, click on my user name and select start conversation and send us the Service tag and Name on the account.
DELL-Munawar P
748 Posts
0
July 28th, 2013 19:00
Hi CHARB1580,
Welcome to the Dell Community Forum,
It is unfortunate that your computer is not booting up, I’d suggest you to try few steps to isolate the issue.
1. Disconnect external peripherals ( Like Printers , scanners , USB media/ HDD , optical media )
2. Remove the Battery and disconnect the AC Adapter and press and hold power button for a minute so it drains the flee power
3. Connect the battery back in and AC adapter and Press and hold Fn key and Power on the computer which will initiate the Diagnostics
4. The diagnostics will begin which will check the functionality of the hardware and make sure once the test is complete to make a note of error message if in case
Try these steps and reply us know any issues.
CHARB1580
2 Posts
0
July 29th, 2013 13:00
DId all these tests results said passed still won't boot help now what
DELL-Munawar P
748 Posts
0
July 30th, 2013 02:00
Hi CHARB1580,
Thank you for your response,
I appreciate that you’ve tried the steps mentioned previously and it is considered as a Software issue as all the tests passed on hardware.
Requesting you to reply us back with the Service tag of your computer on a private message so we can check your system details and let you know the best options.
To send a private message, click on my user name and select start conversation and send us the Service tag and Name on the account.
Let us know if this helps.