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Dell 15R 5520 battery problem
I recently purchased dell 15R 5520 inspiron.After 4 months of usage suddenly few days back the system showed popup message that the battery charging is disabled .So i had contacted the customer service centre and after one hour they concluded that battery be replaced.They sent a new battery for replacement but replacing with new battery showed me the same message of battery charging disabled.Can i Know what could be the problem.
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DELL-Appu S
6 Operator
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3079 Posts
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Posted February 4th, 2013 13:00
Hi Aravind.k,
Thank you for the response. Please reply with the options available in the Quickset (share screenshot if possible). I would suggest you to update the BIOS of the computer. Here is the link http://dell.to/U3sneH
Note: Before updating BIOS please ensure that:
*Battery is 10%> or >10% charged
*Battery charger should be connected
*No external devices (flash drives, printers, external hard drives) should be connected.
*All other programs should be closed and documents savedPlease check the AC Adapter status in BIOS; check the ‘AC Adapter type’ status if it shows ‘Unknown/ Not Detected / 65W / 90W / 130W'.
Please reply if you have any questions.

DELL-Appu S
6 Operator
•
3079 Posts
866
0
Posted February 1st, 2013 03:00
Hi Aravind.k,
You may try the following steps. Reset BIOS to default settings:
You can turn on battery charging using Dell Quickset.
Right click on the battery icon -> choose ‘Battery Health Meter’-> uncheck, ‘Turn off battery charging' -> restart the computer.
You can download and install Dell Quickset’ through the following steps:
In case you do not get prompts on the screen for instructions, then
Please reply if you have any questions.