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dz3ko

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14 years ago

D

dz3ko

5 Posts

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8994

February 15th, 2013 01:00

Dell Studio XPS 1340 problem

I have a Dell Studio XPS 13. Laptop is about 3-4 years old and everything was fine until yesterday. I was working on my laptop and suddenly my screen went white and the laptop shutdown after a few seconds (3-4) and it smelled like something burned down. I tried to power it on after few minutes and it went on, the hdd signal lamp was blinking but when the display should show the dell logo the computer shut's itself down. Can someone help me find out which piece of hardware is faulty?

  • Dell-Rajesh R

    6 Operator

    3318 Posts

    257

    0

    Posted February 15th, 2013 02:00

    Hi dz3ko,

    To isolate the issue, run diagnostics on the computer. (Restart the computer by holding down the FN + Power button simultaneously). Let the diagnostics complete.

    Kindly private message me the Service tag. I will review your account and take the case forward.

    I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

    I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

    Awaiting your response!

  • dz3ko

    5 Posts

    257

    0

    Posted February 15th, 2013 03:00

    Hi,

    thank you for your reply. I can't run diagnostics. It wont do anything, just powers on for few seconds and then shuts down. The service tag isn't visible anymore so I can't send it to you. Could the problem be in my display? Maybe he is faulty and preventing my laptop from normaly starting?

  • ejn63

    11 Legend

    87468 Posts

    321253 Points

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    Posted February 15th, 2013 04:00

    If it is - and that's unlikely -- there'll be a display on an external monitor.  More likely the mainboard is toast.

  • dz3ko

    5 Posts

    257

    0

    Posted February 15th, 2013 05:00

    Okay, I suppose I must take it to a service center. Thank you for your help.