Hi poojaveerapaneni,

May I know the exact system model so that I can help you?

Does the webcam work with Dell webcam central?

Refer the following link which has steps to isolate the issue:

http://dell.to/ZIaXGZ

Awaiting your response!

Hi Rajesh,

This is system model -  XPS 15 (L501x) . normally if i use my webcam works with dell webcam central , but when i go for video chat in skype, it stops working.

And my system shutdowns in the middle, giving a message that - recently installed software is not compatible , and the link which you gave, I have checked but no result.

So kindly help me to fix this problem

And I formatted my system  rescently , I have installed the following drivers:

R292194, R292253, R292473 , R297049, R299115 , R304505, R309746

can u suggest me if I have any more drivers in order to make webcam to work properly

Hi poojaveerapaneni,

Install the drivers according to the order given in the below link.

Refer the following link which has the steps to install the drivers in correct order:

http://dell.to/18kMMB2

You may need to reinstall the webcam software using the below link:

http://dell.to/18geb7G

If the issue persists, this can be an issue with the Skype application. You may try uninstalling and reinstalling Skype on the computer.

Refer the following link which has steps to uninstall and reinstall Skype:

http://bit.ly/SpJjuY

Also, run diagnostics on Webcam from the below link:

http://dell.to/15eT5VI

Under component select camera and click on Run diagnostics.

Awaiting your response!

HIiii,

Thanks for  the reply.I have tried all your steps but still my webcam in skype is not working.

I had run the diagnostics for camera, the result is that it has no problem.

Can you tell me what could be the problem?

can you plzz help me to solve this issue

Hi poojaveerapaneni,

Uninstall and reinstall the Graphic card drivers on the computer.

• Click “Start”, type “Device Manager” in search and press enter.
• In the “Device Manager” window, click the plus sign next to “Display Adapters” to expand it.
• Under “Display Adapters”, right click “Intel HD Graphics”, click “Uninstall”.
• Check the box “Delete driver software for this device”, click ok and follow the on-screen instructions to uninstall the Intel HD Graphics driver.
• Restart the computer.
• Under “Display Adapters”, right click the nVidia graphics driver, click “Uninstall”.
• Check the box “Delete driver software for this device”, click ok and follow the on-screen instructions to uninstall the nVidia Graphics driver.
• Restart the computer.

Install the graphic card drivers from the following links:

http://dell.to/1aTeB8j

http://dell.to/13QsyRY

Also, you may refer the following link for more troubleshooting:

http://dell.to/12NWPcx

http://dell.to/18pJPmH

Awaiting your response!