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July 24th, 2012 11:00
Dell XPS 17 Backlit Keyboard Problem
Hello,
I recently spilled Orange Juice on my Keyboard and Touch pad on my laptop. Everything was working fine, but the sticky keys were annoying me, so I phoned up Dell Support and they arranged an engineer to come and replace the Keyboard and Touch Pad for me. I thought that I might aswell go all out and get the backlit keyboard anyway. So after the engineer left, i tried it out and everything was fine, other than the fact that the lighting on the Backlit Keyboard wasnt working. I looked at multiple FAQ's on the internet, telling me that I had to check the Windows Mobility Centre and access the options via that. There wasnt a mention of the backlit keyboard there. So i then tried the Fn key and the Right Arrow Key, nothing happened. I then noticed the Orange light symbol on the F6 key, and pressed that with and without the Function key, but to no avail. Still, nothing happened. I have looked at images of a Dell XPS laptop with a acklit keyboard and they were identical to my one. I have a Dell XPS 17 L702X. Please help, as I am very confused!
Thanks,
Euan Cameron.
PudgyOne
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July 24th, 2012 12:00
Euan Cameron,
Did you watch the technician attach the backlit keyboard? Did the technician connect bot wires from the keyboard?
Go to Drivers & Downloads enter your service tag, then select your operating system. Under Applications, download and install Dell QuickSet. See if you can then control the backlit keyboard.
Rick
EuanCameron
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July 24th, 2012 18:00
Actually I was away at the time. A friend said he would wait for the engineer whilst I was away. The engineer said to him that they werent to sure if it was a backlit keyboard because of there only being one wire.
I installed Quick Set, and chose the option to install the Backlit Keyboard and all other Sub Options onto my hard drive, but nothing had seemed to change.
Euan
EuanCameron
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July 24th, 2012 20:00
The "Keyboard Brightness" option is not listed in the mobility centre.
Euan.
PudgyOne
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July 24th, 2012 20:00
Euan,
Start, control panel, Windows Mobility Center. You should see a box that is marked Keyboard Brightness on. Click on the little square and you should see the settings.
Rick
EuanCameron
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July 24th, 2012 21:00
Oh right. I have an XPS 17 L702X.
Euan
PudgyOne
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July 24th, 2012 21:00
Euan,
The the second wire on the backlit keyboard may not be attached.
Which model fo you own? Should have a L number, like L701x or L702x
Rick
PudgyOne
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July 25th, 2012 03:00
Euan,
Since you're under warranty, I would contact Dell Tech Support and tell them the backlit keyboard is not working.
The instructions are HERE <ADMIN NOTE: Broken link has been removed from this post by Dell> but it looks a little more involved than my system is.
Rick
sammx
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December 26th, 2012 02:00
Hello, I have a similar issue:
The Windows Mobility Center, Waves Maxx and Dell Instant Launch Manager buttons as well as the keyboard backlight are not working anymore.
I tried the different quickset version, but it didn't fix the issue.
I'm on W7, please let me know if you have an idea.
Thanks
Sam