Inspiron 1150 USB problem

Question

Thanks in advance to anyone who can shed some light on this problem.

I have an Inspiron 1150, Model #PP08L, running windows 2000 SP3. (5.00.2195)
The USB port(s) do not recognize any devices. (known-good devices)
On plugin, nothing shows up in the device manager, however the USB device is receiving power.
I have monitored the USB port using a USB analyzer and it looks like the laptop is not enumerating the device.

I have tried:
- un-installing and re-installing the USB controllers
- re-installing windows
- searching microsoft support forums for similar problems/solutions

I have seen this on 2 1150 laptops so far. Has anyone else seen anything similar or have suggestions on other things to try/look at?

thanks!

insp1150_14CK56 · Answer

Hi!

I sometimes have that problem with my Inspiron 1150, just got it a few weeks ago. It will on occasion decide not to recognize ANY USB devices. Dell recomended to shut it down and wait a few mins. Even on Dell Acc's and a Dell 720 Color printer. Still acts up, but will behave when disconnected and reconnected a few times.

Rich

Dell Dimension 2400

2.53Ghz

1GB Ram

200GB IDE HDD

16x Dual Layer DVD+/-RW

48X CD-RW

19" Dell FP

DSNB641

_____________

Dell Inspiron 1150

Celeron 2.6Ghz

512MB

60GB

CD-RW/DVD-ROM

15" XGA

14CK561

spoonyg · Answer

@insp1150_14CK561 wrote:

Hi!

I sometimes have that problem with my Inspiron 1150, just got it a few weeks ago. It will on occasion decide not to recognize ANY USB devices. Dell recomended to shut it down and wait a few mins. Even on Dell Acc's and a Dell 720 Color printer. Still acts up, but will behave when disconnected and reconnected a few times.

>

That is very interesting. With mine, it worked for a couple weeks but stopped abruptly. After that it has never worked regardless of reboot or re-plugging.

NemesisDB · Answer

try (re)installing 'notebook system software' followed by the chipset driver -- both from support.dell.com for w2k.  then try removing/reinstalling the USB controllers from device manager

spoonyg · Answer

@NemesisDB wrote: try (re)installing 'notebook system software' followed by the chipset driver -- both from support.dell.com for w2k. then try removing/reinstalling the USB controllers from device manager I understand what you refer to by chipset driver (i have tried re-installing this) but I am not sure what you mean by 'notebook system software'. I searched support.dell.com for this term and got a few thousand hits :) Do you mean re-install w2k? That I have tried as well, and it did not help.

NemesisDB · Answer

no, it's under downloads and then under System And Configuration Utilities

spoonyg · Answer

@NemesisDB wrote: no, it's under downloads and then under System And Configuration Utilities Okay, that didn't do the trick. Any other ideas?

insp1150_14CK56 · Answer

Mine finally gave up. Attached a PCMCIA for now, but have to send notevook out when box gets here. There are MANY cases of dead USB ports on the 1100/1150/5100/5150/5160 series. Dell, What is going on here? What is making all of these systems usb ports die at the same exact time?!?! Any moderators, please respond. I am dying to know.

spoonyg · Answer

@insp1150_14CK561 wrote:

Mine finally gave up. Attached a PCMCIA for now, but have to send notevook out when box gets here. There are MANY cases of dead USB ports on the 1100/1150/5100/5150/5160 series. Dell, What is going on here? What is making all of these systems usb ports die at the same exact time?!?! Any moderators, please respond. I am dying to know.

Thats very interesting. Just an update on my failed USB port.
I went so far as to hook a USB port tester up to it. It is DEAD.
This is almost certainly a hardware problem and not a software or configuration problem.

reddiamond · Answer

I have had my 1150 for less than two months and the USB quit recognizing everything. I have reloaded the chipset, and every other download I can find from Dell and still NO USB. Please HELP

insp1150_14CK56 · Answer

SEND IT IN. MINE CAME BACK DOA, NO POWER. Had to have the motherboard replaced again on it, finally working now. Do what I do, tape a letter to the notebook before sending it to the depot. That usually does it. When it started, errors, blue screens, noises, anything not supposed to happen or not happening.

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Inspiron 1150 USB problem

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