UNSOLVED
Inspiron 7570 wrong memory?
I recently purchased a Dell Inspiron 15” 7000 series laptop for my niece for Christmas. After struggling with it I reformatted and reinstalled the os and put in a m.2 ssd. The attached picture is the memory module in the machine. I noticed the machine was sluggish and sometimes it just hung even before I put the m.2 in.
It looks like to me this machine has 8gb of DDR3/1600 memory vs DDR4/2400 it was advertised to have. I did buy this at Amazon but before I returned it I’d love validation the the attached picture is of DDR3/1600 memory
1288
0
Posted December 3rd, 2017 19:00
So now I am really confused. How can the part number
Translate to one memory and the bios say another?
1288
0
Posted December 3rd, 2017 19:00
Btw this machine has i5-8250 in it.
1288
0
Posted December 4th, 2017 05:00
Since DDR3 won't even fit in a DDR4 slot, I wonder if someone swapped out the mainboard (and somehow faked the BIOS settings)? Was this a purchase from Amazon, or a purchase from a third party through Amazon?
ejn63
11 Legend
•
87468 Posts
•
321253 Points
1288
0
Posted December 2nd, 2017 04:00
There are multiple models in the 15-7000 series. Older ones will use DDR3 -- the newer and newest ones, DDR-4.
The model you purchased must be an older one - not the new 7570 (look for a different model number on the setup screen -- 7558, etc. and check the specifications on it. It's likely an older CPU that uses DDR3 memory.