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1 Rookie
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9 Posts
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538354
July 8th, 2014 19:00
Intel SD Host controller problem
So I have just got one of the new 2014 Inspiron laptops and I have an issue which I have been unable to resolve.
I have installed an SSD as the main HDD so I have had to reinstall windows. I have an error code 10 device cannot start error on the Intel SD HOST Controller as shown in the pic. I have installed all the drivers, I have tried disabling and re enabling the device but no joy.
What I dont understand is what is this for, the laptop has a realtek SD card reader and it works just fine. The error on the device manager says:
The drive is not ready for use; its door may be open. Please check drive %hs and make sure that a disk is inserted and that the drive door is closed.
There is nothing to close?
Anyway here is a screenshot, What can I do to fix this...
DELL-Ravi Ch
7 Technologist
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7.1K Posts
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July 8th, 2014 23:00
Hi tezza192,
It seems missing drivers on the system. , I’d suggest that you update BIOS and chipset driver on your computer to check for issue resolution. Please enter your service tag # on the link below, then download the BIOS from BIOS section and chipset from chipset section onto the system and install it.
http://dell.to/18r60nI
Also, refer to the link below to install drivers in correct order for issue resolution.
http://dell.to/18LnbPL
Please let me know if this helps.
tezza192
1 Rookie
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9 Posts
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July 11th, 2014 18:00
I have installed all the available drivers in the downloads section and my bios is updated to the latest one on your website A01
My service tag is <ADMIN NOTE: Service tag removed as per privacy policy>
Updating Bios made no difference
DELL-Ravi Ch
7 Technologist
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7.1K Posts
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July 12th, 2014 23:00
Hi tezza192,
The drivers seem to be not installed correctly or in the correct order. I would suggest you to reinstall the operating system on the system and then install the drivers in the correct order using the link below.
http://dell.to/18LnbPL
Please let me know if this helps.
tezza192
1 Rookie
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9 Posts
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July 13th, 2014 07:00
So I have done another install, again following your instructions and same again, this has not helped
DELL-Ravi Ch
7 Technologist
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7.1K Posts
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July 22nd, 2014 09:00
Hi tezza192,
Sorry for the delayed response as I was on sudden leave for sometime. It seems like the operating system is corrupted. I would suggest you to reinstall the operating system on the computer and install the drivers in the correct order.