Key6board let5t5er/number problems

Question

I am having t5rouble wit5h some of t5he let5t5er key6s in t5he t5op row of t5he key6board (as y6ou can see). When  I press 't' it5 t5y6pes 't5', when I press '5' it5 also t5y6pes 't5'. Same problem wit5h '6' and 'y' but5t5ons = 'y6'. Equals sign t5y6pes ']=', dash sign '[-', t5ab but5t5on '`'. Also my6 backspace and delet5e but5t5ons are not5 working quit5e right5. I called support5 and was on t5he phone for an hour, t5he only6 t5hing t5hey6 came up wit5h is t5hat5 it5 must5 be a virus. I have scanned wit5h McAfee and t5rendmicro and neit5her came up wit5h a virus. Now t5hat5 I have read t5his board and found so many6 key6board problems I am t5hinking it5 may6 be t5he key6board and DELL just5 does not5 want5 t5o pay6 t5o replace it5...  Can any6one else please help??   glassdecor

glassdecor · Answer

Forgot5 t5o ment5ion I have a inspiron 2200 t5hat5 I have only6 had for about5 2 mont5hs. glassdecor

BigBrother · Answer

glassdecor, You will need to have the keyboard replaced.  It is typing the wrong letters and characters.  You will need to contact the Dell Techies by phone or chat to arrange for a replacement. Steve

mylah · Answer

check your caps lock key if it enabled... if it is press Fn together with number lock to turn it off. what system are you using???

glassdecor · Answer

My6lah,

T5hank y6ou for t5he suggest5ion. I t5ried it5 but5 no luck...

Also, when I hit5 t5he caps lock but5t5on it5 opens up t5he int5ernet5 explorer help screen.

I am using windows xp home edit5ion.

glassdecor

mylah · Answer

ran the diagnostics (F12). custom test on keyboard, if it passed. reinstall operating system. if it failed possible keyboard failure or motherboard.

ianboyes · Answer

Wow the exact same thing has happened to me. Same model too. Inspiron 2200. A new keyboard is in the mail right now. Oh it just suddenly stopped. My 'm' keytop has broken off too. It seems like the 2200's keyboard might be a problem. Unfortunately you have to send the old keyboard back to Dell for some reason. I think thats in Bangladesh because that is where the new keyboard is coming from. Good luck

apolozov · Answer

I had the same problem.   I tried : - new BIOS,  - a brand new keyboard -  even a brand new mainboard :   the problem was persisting.     The reason is.... the touchpad.   Once upplugged, the keyboard started to work properly. (Dell is sending me a new touchpad)

ianboyes · Answer

That is really messed up. I seriously doubt that is the reason for my problem. I believe it is circuit problems in the keyboard itself. I have replaced and it is alright now. If the touchpad is somehow negatively affecting the performance of the keyboard then Dell probably shouldn't be making computers or buying from a useless computer parts supplier. This was a really annoying problem, and as a university student I had trouble dealing with the UPS tag Dell was playing with me. I don't mind sending the part back, but maybe allow a little more time.

apolozov · Answer

I have swapped the touchpad (actually, Dell has sent me a new palmrest) and it works perfectly now.

I don't see any prob with UPS you are talking about : usually, I put the sticker on the box and call UPS to collect it.

Alex

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