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Jroam

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Jroam

22 Posts

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November 25th, 2004 18:00

printer installation problem NEED HELP QUICKLY!!!!!!!!!!!!!

hey everyone i have a laptop insprion 1150. I have been trying to install a lexmark 5150 series printer and i cannot make it through the installation process. After I put the installation cd in and click install this comes up:
 
16 bit windows subsystem
C/WINDOWS/SYSTEM32/AUTOEXEC.NT
 
"the system file is not suitable for running MS-DOS and microsoft windows application, press close to end the program."
 
So i press close and the installation just wont continue, can anybody help me please I have a 20 page essay due in 2 days and I need my printer!!! Thanks.
  • Jroam

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    Posted November 25th, 2004 18:00

    ok i am trying to do the first step of running cmd and typing the commands and it keeps saying "destination is not a directory after i press enter on the first command. I am typing it exactly how it says to, what is going on?
  • ejn63

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    Posted November 25th, 2004 18:00

    http://support.microsoft.com/default.aspx?scid=kb;en-us;324767
  • 884

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    Posted November 25th, 2004 19:00

    Go to the printer's manufacturer's website and download the latest driver for the printer. Windows is a 32bit system, and doesn't do a good job with 16bit programs. Get the latest driver, hope it is 32bit, and good luck on the essay.
  • Jroam

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    Posted November 25th, 2004 23:00

    okay i downloaded the drivers and unzipped them but then i double clicked the setup and got the same error i did with my printer. urgh this is stressful, i dont know what to do.
  • ejn63

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    Posted November 26th, 2004 00:00

    Start with step 6 in the MS instructions, or copy the three files from a system running the same version of your OS, that is working.
  • Jroam

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    Posted November 26th, 2004 02:00

    do u have to leave the exact space in the commands u have to type in those steps? the ones where u use notepad? and all those files I paste over are in the windows/ system32 folder right?
  • ejn63

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    Posted November 26th, 2004 12:00

    You need to leave spaces where needed (between command and filename; NOT between directory and filename). Yes, they all go into \windows\system32.
  • Jroam

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    Posted November 26th, 2004 18:00

    so i just paste on system32 i guess, but i still need to know where the command.com file and if it is the one i copied labeled just Command in system32 folder than i should have done the steps right.
  • Ed C

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    Posted November 26th, 2004 18:00

    Windows likes to hide the file extensions from the user. To see all file extension you need to make a change in folder options on the View tab. Uncheck "Hide extensions of known file types", then hit the button at the top of the window that says "Apply to all folders". Then click OK and or Apply then OK.

    Other than that I really can't help you. I have not been following this thread and have no suggestions. If it was me I would of wiped/formatted the hard drive by now and reinstalled the operating system and all my programs.

    I have a feeling your problem will not be easily solved.

    Good luck.

  • Jroam

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    Posted November 26th, 2004 18:00

    okay i typed out each thing in the notepad exactly how it is in that link. I cannot find the %systemroot% folder under the system32 folder, and im not sure if i copied the "command.com" file, i just copied one in the system32 folder labeled command and thats it. I pasted everything on the system 32 folder because I dont know where the %systemroot% folder is, and it didnt work obviously. Where is this folder and file located? I am running out of time, thanks again for helping if u can. I am in a real dilemma because I dont have a floppy disk drive to save my essay and my burner isnt working either, so i really hope i can get this working.